The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 5th July 2025

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery didn't arrive”

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Posted 3 months ago

“Quick response with the pdf file But I paid an extra £1.99 postage, so assumed I was getting paper version”

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Posted 5 months ago

“Nice wool, but when I got to the centre it was all pieces about 60cm long. Lots of ends to sew in.”

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Posted 10 months ago

“It was straightforward to make an order, impossible to change it. I have phoned, emailed with no response at all. Not sure how to return the yarn.”

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Posted 11 months ago

“Usual great service and products. Unfortunately my last purchase was not as expected. I'd filtered 4 ply yarn and just ordered the colours I really liked. However this was dk when it arrived. (I have known wrong weights to show on the ball bands so thought it was going to be 4 ply). I decided to adapt my pattern, but of course I've already had to pay one lot of postage, and will now need to pay again as, of course, more yarn is needed. Pity really as if I'd purchased all the yarn initially it would have been post free. My yarn choice was not one kept in store so even if I had journeyed to Alford I could not have viewed it prior to purchase.”

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Posted 11 months ago

“Vey quick delivery. Unfortunately yarn I bought isn't soft at all. Looks nice in photo but it's very scratchy. I can't use it at all. I can't thi9nk of any projects to be made of this wool.”

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Posted 1 year ago

“I was impressed with the price of the wool, but to be honest the dk wool I bought was quite thin. I've never crocheted with such thin wool.”

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Posted 1 year ago

“That Sunbeam wool is awful and plastic l bought 20 balls and can't do anything with it”

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Posted 1 year ago

“Very disappointed with the last order has all the labels changed so the wool was not what I really wanted. The change from aran to chunky especially has I haven't got any patterns. I already have lots of double knit wool. I know it said you occasionally change the weight but didn't expect them all changed.”

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Posted 1 year ago

“Courser wool not so. Soft to knit with its better to pay extra for the better wool”

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Posted 1 year ago

“Only bought from The Wool Factory once, the delivery was quick, I'll need to look next I placed an order as I don't have a printer so not able to order anything that says PDF.”

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Posted 1 year ago

“Delivery was good but packaging was torn open to the elements. Not like the service I normally get.”

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Posted 1 year ago

“Thankfully, I got my order 1 day later but wool I good quality. I paid for express delivery (so I could finish a customer's order), but a standard delivery seems to have been used. The items are still good to use 🙂 The used ball on the photo is the colour needed🫠”

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Posted 1 year ago

“Bought some hayfield bonus super chunky yarn but there’s no way it’s super chunky, more like normal chunky. Disappointed but doubling up to make it thicker.”

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Posted 1 year ago

“I have emailed to cancel my subscription as although the boxes arrive on tim3 with everything in them to knit an item the colours of the wool provided are usually dull.”

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Posted 2 years ago

“Good choice of wools, great delivery times. However, I am disappointed with their aftersales service. I sent an email on Wednesday 24 May and have not received a reply (it is Saturday 27 May today.”

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Posted 2 years ago

“The wool is gorgeous but I’ve sent numerous emails about an item but never heard back I ordered what I thought was a trio of wool because that was how it was described but it was one ball”

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Posted 2 years ago

“Yarn beautiful, well packaged and promptly dispatched. Only problem Royal mail very slow to deliver.”

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Posted 2 years ago

“The wool i bought was described as Chunky but i had to double it up to make it thicker as i was crocheting a blanket .Also some of the balls were either thick in places & very thin in other places .I wouldn't buy this again .”

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Posted 2 years ago

“I cannot write a review because i have not received my order”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews