The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,412 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,412 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 12th April 2024

610

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only bought from The Wool Factory once, the delivery was quick, I'll need to look next I placed an order as I don't have a printer so not able to order anything that says PDF.”

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Posted 3 months ago

“Delivery was good but packaging was torn open to the elements. Not like the service I normally get.”

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Posted 6 months ago

“Thankfully, I got my order 1 day later but wool I good quality. I paid for express delivery (so I could finish a customer's order), but a standard delivery seems to have been used. The items are still good to use 🙂 The used ball on the photo is the colour needed🫠”

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Posted 6 months ago

“Bought some hayfield bonus super chunky yarn but there’s no way it’s super chunky, more like normal chunky. Disappointed but doubling up to make it thicker.”

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Posted 8 months ago

“I have emailed to cancel my subscription as although the boxes arrive on tim3 with everything in them to knit an item the colours of the wool provided are usually dull.”

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Posted 9 months ago

“Good choice of wools, great delivery times. However, I am disappointed with their aftersales service. I sent an email on Wednesday 24 May and have not received a reply (it is Saturday 27 May today.”

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Posted 10 months ago

“The wool is gorgeous but I’ve sent numerous emails about an item but never heard back I ordered what I thought was a trio of wool because that was how it was described but it was one ball”

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Posted 10 months ago

“Yarn beautiful, well packaged and promptly dispatched. Only problem Royal mail very slow to deliver.”

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Posted 10 months ago

“The wool i bought was described as Chunky but i had to double it up to make it thicker as i was crocheting a blanket .Also some of the balls were either thick in places & very thin in other places .I wouldn't buy this again .”

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Posted 11 months ago

“I cannot write a review because i have not received my order”

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Posted 1 year ago

“The wool delivered but the bag had split the post put in a clear bag and wool OK and nice and quick delivery.”

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Posted 1 year ago

“I recently ordered yarn and it came damaged by Royal Mail at first wool factory was quick in dealing with the problem. Unfortunately there has been no follow up by them to say we have to wait for royal mail to compensate them or they are going to resend the yarn that got damaged and other that got lost. I emailed again querying what is happening and still no reply. I did have a order that I was asked to make but lost out because they needed item ASAP so I'm Really disappointed with customer service. Will I buy from them again I'm not sure”

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Posted 1 year ago

“I tried the February crochet subscription and to be honest was very disappointed, the patterns supplied were just photocopies and they had no connection with the yarn supplied. I will not be carrying on with the subscription.”

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Posted 1 year ago

“I am happy with the wool but not happy with delivery as played for 2;4 severe s and got it a week and half later”

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Posted 1 year ago

“I received my order, unfortunately the quality of the wool I ordered was not good. I have given the three balls to a charity shop.”

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Posted 1 year ago

“My parcel still hasn't arrived even though I paid for 24 hour on Friday”

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Posted 1 year ago

“Not very happy double knitting wool sent instead of chunky, second time this has happened”

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Posted 1 year ago

“Wool breaking apart sometimes thick sometimes thin. Came in 100cm balls and I thought I ordered two mega balls. Almost finished my cardigan. I think it's looking good.”

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Posted 1 year ago

“Apparently Matty was packing my order beautifully in an eco friendly box with love. It took 2 weeks to come stuffed into plastic wrapping.”

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Posted 1 year ago

“Some of the yarn purchased was not of an acceptable quality in my opinion. I realise that purchasing 'sale' yarn will always be a risk, but I have tried knitting with one of them only to find it harsh and not wearable, and at least one of the others is not as described. As I said these are only my opinions.”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,412 reviews