The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The last balls of wool I received was terrible. Was crocheting a blanket and found on each line was a fault in the wool. Not happy at all.”

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Posted 3 years ago

“I bought 100% cotton yarn for a crochet blanket and was very happy with the wide choices of colour available and the quality. The delivery service is excellent and I have recommend your company to my friends.”

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Posted 3 years ago

“Have ordered a a few times from the wool factory, it is lovely wool and always arrives quickly! The colours are beautiful, will be ordering again!”

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Posted 3 years ago

“great site, fast delivery and a wonderful choice of wool/yarn”

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Posted 3 years ago

“Have been buying item's from the wool factory for some time always happy with my orders good value for money, Good value for money.”

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Posted 3 years ago

“Excellent quality”

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Posted 3 years ago

“Prompt delivery very happy with the purchase and we'll packed.”

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Posted 3 years ago

“Gorgeous wools, reasonable prices, will return for more 🥰”

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Posted 3 years ago

“High quality product, fast efficient delivery. Very pleased with the overall experience from the Wool Factory.”

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Posted 3 years ago

“Great choices and price, swift delivery”

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Posted 3 years ago

“Haven't used the yarn yet, but looks very nice and wasn't long in arriving. Like to use the Wool Factory as I once popped in when I was on holiday and was amazed at the amount of stock and the friendliness of the staff.”

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Posted 3 years ago

“Very happy with wool quality, delivery was prompt and within date stated. My wool was double packed and intact. I would recommend to anybody wanting to use Wool Factory. 😊”

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Posted 3 years ago

“Loving the texture and colour Unsure wether do I knit the blankets or myself a waistcoat”

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Posted 3 years ago

“Prompt service and good quality. I will use you again and recommend you to others.”

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Posted 3 years ago

“Quick service and delivery Pleased with wool”

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Posted 3 years ago

“Always helpful, always polite, always answer you. Also, have great wools, materials & patterns. I love Wool Factory!”

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Posted 3 years ago

“Excellent service, will order again. A**”

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Posted 3 years ago

“I'm very happy with all my wool I got from wool factory and I will definitely be buying from them again there is only one problem I had is there is very low stock on some wools that I really needed and it still has not got them when I'm due to be putting another order in shortly”

The Wool Factory Ltd 5 star review on 27th April 2022

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Posted 3 years ago

“I love the wool factory so much, best place to shop for everything concerning crafts. Prices are amazing too, delivery is quick. I can't fault the wool factory with anything Would definitely recommend”

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Posted 3 years ago

“I am very happy with the wool factory the wool is good quality and I’ll definitely be ordering more wool ( even though I don’t need it ) 😂😂”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews