The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,112 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 5th July 2025

672

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am sure I asked for a hard copy sent to me but that hasnt happened”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Sheila, and we're sorry for any confusion caused. When a digital pattern is purchased, it's made instantly available via a web portal for your convenience, and the order is considered fulfilled at that point. Because of licensing agreements with the pattern’s publisher, we’re unable to produce or substitute digital files with paper copies. While we understand the preference for a printed version, unfortunately we’re not permitted to create or supply one unless it’s specifically sold in that format. If you're ever unsure about a product format before purchasing, we’re always happy to help clarify—please don't hesitate to reach out.

Posted 2 weeks ago

“I was disappointed that I never received my order. Received notification from DPD that my order was being cancelled and returned to the wool factory. I had emaile to ask who would be refunding my next day delivery charge, David and Vicky both quoted back a generic response, not be happy with the reply I emailed again only this time to get a reply from Vicky with some of the text being in capitals, with my customer service experience I know she was shouting back at me. This was my first order and I can tell you it most certainly will be the last. I also have to mention I got my delivery charge back.”

Helpful Report

Posted 2 months ago

“Paid for next day delivery, didnt get it but as far as the wool factory are concerned thats just tough, they did their bit sending the parcel to DPD so they wont refund the next day delivery charge, very poor customer service & I bet this review doesnt see the light of day either!!!!”

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Posted 6 months ago

“Short of wool despite buying enough for a pattern I have knitted repeatedly for almost 40 years. Tried to contact the wool factory by both email and phone. Called 15 times between 2.15 and 3.00 pm. No answer to either phone or email. The wool I bought was full of knots and huge balls of tangles. Will not use this company again”

Helpful Report

Posted 9 months ago

“I’ve emailed numerous times in connection with wrong colour wool sent, refund…two weeks and no reply. Won’t use again”

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Posted 1 year ago

“I'm sry to say this wool seems to have disappeared on myself. It was to be delivered today but alas it wasn't. Therefore a review can't be given”

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Posted 1 year ago

“Very disappointed in the quality of the wool. The chunky yarn is very course/ rough and unsuitable for a baby blanket. The dk is different thicknesses so I cannot use together as I had wished.”

Helpful Report

Posted 1 year ago

“Sorry but the wool I received was nothing like the colour expected. My letter sent in to you had no response for days and finally I got a generic reply saying look at the return policy online..so basically no one was of any help at all. Money wasted..won 't buy again or reccomend from this experience.”

Helpful Report

Posted 1 year ago

“The wool that I have just received from you King Cole DK colour Forest the colour is nice but the wool goes from very thin to thick then goes to very thick that I had to cut out and re attach I am on my second ball which is just the same as I am crocheting a poncho as a present you can see the difference in the stitching I just hope I have enough to finish it I will not be purchasing anything else from yourselves . Very disappointed”

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Posted 1 year ago

“it hasn't arrived yet”

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Posted 1 year ago

“I have placed many orders from the wool factory whivh I have always received in full, but on this occasion I must say I've been let down. I ordered a knitting pattern bundle and it hasn't been sent with the rest of the order. I have tried emailing and sending messages on facebook for them to contact me and no response so now it looks like I'm not going to get them which is really annoying as the have took the money for them. Not at all what I expected”

Helpful Report

Posted 1 year ago

“Do they actually read there emails ?”

Helpful Report

Posted 1 year ago

“Since 23/8 i have left phone, email and chat messages explaining a dilemma I have, but absolutey no response from Wool Factory. I Ordered 11 Balls 100g of Haywards Bonus Chunky, 7 out of 11 delivered were DK. Awful customer service answering queries or concerns. I am knitting a jumper as a present, and now may either have to pay again to now re-order elsewhere to get jumper finished in time. No confidence that I will eiher get a response to my dilemma or a refund and am now with wool I don't want or need. Disappointed 😞.”

Helpful Report

Posted 1 year ago

“Purchased white Aran and it's like a tiny of pink in the wool so not very happy”

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Posted 2 years ago

“I can’t believe why people keep giving this company such good reviews. They have not replied to two messages I have left about poor quality yarn.”

Helpful Report

Posted 2 years ago

“Wool (majestic white aran) was discoloured and not nice, was told to return as pack hadn't been opened, now I'm struggling to get any contact with anyone regarding my refund after returning the order 2 weeks ago, no response to email, no phone number no live chat option. Really really unhappy, used to be my go to place”

Helpful Report

Posted 2 years ago

“My order came fairly quickly with a jolly note telling me how important my order was to them, but one of the large balls of Aran was full of faults. All 400 grams of it. I know it’s not The Wool Factory’s fault, but it’s their legal obligation to put it right. I emailed, Instagram DMd and contacted via their website. No response to any of my messages. They do not accept phone calls I was halfway through a customer project which had now been delayed nearly ten days. I eventually got a reply and an apology and the promise of another ball to be sent. This took three days to action and at time of writing I’ve not received it. For all these reasons I cannot recommend this company.”

Helpful Report

Posted 2 years ago

“I haven’t received my PDF pattern which I purchased a week ago x no reply to email x no one answers phone x Won’t use this company again”

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Posted 2 years ago

“Still waiting for my order after two weeks. Have sent several messages with no reply. Extremely dissapointing.”

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Posted 2 years ago

“I got my order but a 14 balls of yarn are missing from my confirmed order.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,112 reviews