The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,111 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,111 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th June 2025

671

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good apart from mystery bag all ok but mystery bag big let down out of 15 could only use 3 gave rest away. I know its random but 6 small balls furry teddy wool a bit much. Never mind won't buy one again. Still love the wool factory and will go to the skegness one next week”

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Posted 1 month ago

“A very good range of different yarns. Easy to order and prompt delivery.”

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Posted 2 months ago

“Got just what I ordered, in a very short time. Thank you.”

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Posted 2 months ago

“I was very happy with the wool I received. Delivery was quick too. Would order from you again.”

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Posted 3 months ago

“No problems with yourselves or the goods ordered, however, the royal mail delivered my order to a completely different address not even on the same road and we had to trail around looking for it. Absolutely no fault of yours as address was correct on parcel. Would risk ordering again”

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Posted 3 months ago

“I have never before ordered on line. I bought a ball of yarn at exhibition last year and had to get another ball as I had not bought enough to finish garment. Unfortunately the wrong yarn was sent but the customer services department were most helpful and were able to send the correct ball with same dye number.”

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Posted 4 months ago

“Have no complaints re the service provided, but disappointed with Hayfield Spirit DK shade Autumn. Despite all the batch numbers being the same, when knitting and joining on the next ball, I discovered the shade was darker on the new ball. Fortunately I had ordered 7 balls as was not sure what pattern I was going to use, managed to get my husbands cardigan finished. Have used this brand before with no problems.”

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Posted 5 months ago

“Great quality wool”

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Posted 5 months ago

“Very quick and easy”

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Posted 8 months ago

“Easy shopping experience, good prices and great customer service. I have bought a lot of yarn over the past 2 years, some has been excellent, some I've been less happy with and donated to charity as too plasticky/scratchy. Stocks of yarn I've liked are quickly depleted and often colours not restocked which is a real pity. I've been looking daily to see if Cygnet Mutli Tweed Chunky in Rosewood is back in stock but no luck so far.”

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Posted 8 months ago

“Fairly good response, website needs to state that next day deliveries do not happen if you order on Fridays even if its before the cut off time. Good quality wool nice emails and I would order again from them.”

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Posted 8 months ago

“service is given with a smile the wool selection is excellent. website ordering was easy and the staff replied with cheerful answers and descriptions of a happy crew working together. yarn arrived on said date”

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Posted 8 months ago

“Delivery was within the stated time frame and my order was we'll packaged but whoever picks the items ordered either isn't a knitter or just doesn't care. I ordered 2 balls of the same shade of King Cole Curiosity for a project and the balls were totally different so very hard to make the colours follow on without unraveling the balls and wasting a large amount! PLEASE - if someone orders more than one ball of a yarn that forms some sort of pattern, please choose balls that look the same!”

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Posted 8 months ago

“Yes l was pleased withe the wool l ordered”

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Posted 8 months ago

“I was very happy with the fast delivery and the wool expect one ball of wool that had a joint in it.(Saxe) And not much thread there to use to sew in . I would have given it 5 stars except for the.”

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Posted 8 months ago

“I do buy alot of white wool but have found lots of knots in wool lately”

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Posted 8 months ago

“Quick delivery, product always as described, but not very easy to match actual colour from pictures. Very good service.”

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Posted 8 months ago

“Arrived quickly, wool isn't good the wrap was clued to the wool on 2 rolls and several lumps in about all of them, not your fault manufacturers . But other than that lovely colour and has knitted up well will buy again, but not that wool.”

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Posted 9 months ago

“Wool was just what I ordered, however parcel was sent to wrong hub and had to wait a while for delivery”

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Posted 9 months ago

“I'm usually very pleased with the yarn I buy from The Wool Factory. I have placed a lot of orders with them. My last order included Majestic yarn which is labelled as Double Knitting, but it is very thick and more like chunky yarn.”

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Posted 10 months ago

The Wool Factory Ltd is rated 4.9 based on 9,111 reviews