The Wool Factory Reviews - Read 4,929 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.90 out of 5

Visit Website

Phone:

01507 466838

Email:

sales@thewoolfactoryonline.com

Location:

The Wool Factory
5 Market PLace
Lincs

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The Wool Factory 5 star review on 13th May 2021

226

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Swift delivery, great packaging. Wool, for three different projects ordered this time, as expected, good value for money.”

Posted 1 week ago

“Very happy with yarn. Just one thing. I have found quite a few joins in the 400g balls I have used so far (two) I find this a little annoying when I like to do any joins at end of rows. I have had to undo a row every time to take join to end of row. So no joins in garment. I hope I have explained clearly. I don't realise there is a join until too late. Otherwise completely satisfied with delivery and yarn.”

Posted 1 week ago

“Very pleased with the quality of the wool and very good delivery service.”

Posted 1 week ago

“Very good customer service when I wanted to return a recent purchase. No quibble straight forward return and money back.”

Posted 1 week ago

“Easy to use website, good prices, quick delivery and great quality, well known brands”

Posted 1 week ago

“Very pleased with order and delivery was prompt”

Posted 1 month ago

“Excellent service. Prompt delivery and goods top rate.”

Posted 1 month ago

“Order arrived promptly with no problems”

Posted 1 month ago

“Very good service apart from when the company run out of stock or choices of high wool content yarns or pure wool choices. It should be about saving the planet by using natural fibres rather than Acrylic which does not biodegrade when finished with.”

Posted 1 month ago

“A wider selection of colors would be appreciated; especially shades of greys, greens, browns and blue. Quality of wool is excellent and delivery time is most satisfactory.”

Posted 1 month ago

“The wool has been lovely. The wool has arrived promptly”

Posted 1 month ago

“Delighted with the product although disappointed that although my item was available on line - it was actually out of stock, which meant a delay whilst I was asked (late on a Friday) to select an alternative which was then not dealt with until Monday morning”

Posted 1 month ago

“The wool was just what I wanted and delivery was good”

Posted 1 month ago

“Excellent service always order this wool for all my baby knitting good price and knits up really nice.”

Posted 1 month ago

“Good quality, guick delivery”

Posted 1 month ago

“This was my first order would recommend.”

Posted 1 month ago

“Good quality wools good selection of colours to choose from.”

Posted 1 month ago

“Yarn arrived in good time. Find the quality excellent for the price. Colour is amazing considering ordered from the internet. . Will certainly use you again and recommend to all.”

Posted 1 month ago

“The wool I bought was of good quality and value. I would not hesitate to buy more from the Wool Factory.”

Posted 1 month ago

“Lovely wool, easy to use website.”

Posted 1 month ago

The Wool Factory is rated 4.89 based on 4,929 reviews