The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,200 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,200 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

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680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received my order . But I am not happy with the white wool, very hard to knit with, its is made from recycled fibres. And doesn't look nice when knitted. Next Gen double knit 100% recycled fibre . I've got 8x100grams left.”

Helpful Report

Posted 4 months ago

“Very pleased with the knitting books I ordered displaying modern Rico collections. Having decided upon a pattern however, the Rico Fashion Mohair Chunky wool does not seem to be available from the Wool Factory, or indeed, anywhere else in the UK. Such a disappointment.”

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Posted 1 year ago

“Packaging had split exposing yarn slightly. No damage done.”

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Posted 1 year ago

“Good quality wool for making various things”

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Posted 1 year ago

“Good apart from mystery bag all ok but mystery bag big let down out of 15 could only use 3 gave rest away. I know its random but 6 small balls furry teddy wool a bit much. Never mind won't buy one again. Still love the wool factory and will go to the skegness one next week”

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Posted 1 year ago

“A very good range of different yarns. Easy to order and prompt delivery.”

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Posted 1 year ago

“Got just what I ordered, in a very short time. Thank you.”

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Posted 1 year ago

“I was very happy with the wool I received. Delivery was quick too. Would order from you again.”

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Posted 1 year ago

“No problems with yourselves or the goods ordered, however, the royal mail delivered my order to a completely different address not even on the same road and we had to trail around looking for it. Absolutely no fault of yours as address was correct on parcel. Would risk ordering again”

Helpful Report

Posted 1 year ago

“I have never before ordered on line. I bought a ball of yarn at exhibition last year and had to get another ball as I had not bought enough to finish garment. Unfortunately the wrong yarn was sent but the customer services department were most helpful and were able to send the correct ball with same dye number.”

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Posted 1 year ago

“Have no complaints re the service provided, but disappointed with Hayfield Spirit DK shade Autumn. Despite all the batch numbers being the same, when knitting and joining on the next ball, I discovered the shade was darker on the new ball. Fortunately I had ordered 7 balls as was not sure what pattern I was going to use, managed to get my husbands cardigan finished. Have used this brand before with no problems.”

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Posted 1 year ago

“Great quality wool”

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Posted 1 year ago

“Very quick and easy”

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Posted 1 year ago

“Easy shopping experience, good prices and great customer service. I have bought a lot of yarn over the past 2 years, some has been excellent, some I've been less happy with and donated to charity as too plasticky/scratchy. Stocks of yarn I've liked are quickly depleted and often colours not restocked which is a real pity. I've been looking daily to see if Cygnet Mutli Tweed Chunky in Rosewood is back in stock but no luck so far.”

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Posted 1 year ago

“Fairly good response, website needs to state that next day deliveries do not happen if you order on Fridays even if its before the cut off time. Good quality wool nice emails and I would order again from them.”

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Posted 1 year ago

“service is given with a smile the wool selection is excellent. website ordering was easy and the staff replied with cheerful answers and descriptions of a happy crew working together. yarn arrived on said date”

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Posted 1 year ago

“Delivery was within the stated time frame and my order was we'll packaged but whoever picks the items ordered either isn't a knitter or just doesn't care. I ordered 2 balls of the same shade of King Cole Curiosity for a project and the balls were totally different so very hard to make the colours follow on without unraveling the balls and wasting a large amount! PLEASE - if someone orders more than one ball of a yarn that forms some sort of pattern, please choose balls that look the same!”

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Posted 1 year ago

“Yes l was pleased withe the wool l ordered”

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Posted 1 year ago

“I was very happy with the fast delivery and the wool expect one ball of wool that had a joint in it.(Saxe) And not much thread there to use to sew in . I would have given it 5 stars except for the.”

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Posted 1 year ago

“I do buy alot of white wool but have found lots of knots in wool lately”

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Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 9,200 reviews