The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 8,427 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 8,427 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 25th April 2024

613

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always delivered on time and beautiful wool”

Helpful Report

Posted 1 year ago

“Delivery still hasn't arrived 2 weeks after ordering. Being sent tracked 48 and Royal mail told me it should have arrived by now even considering the strikes. Unfortunately the supplier has to log the claim for the missing item but they have not responded to my email. This was my first order with the wool factory and I'm beyond disappointed. I've spent nearly £90 and received nothing!”

Helpful Report

Posted 1 year ago

Hi Steph. I've looked into this matter and, as discussed with you in our prior emails, we had opened a case against the courier and were waiting for their response before we could give you a full refund. We're so happy to see that your parcel has arrived safely and sincerest apologies again about the timeframe. Many thanks for taking the time to leave us feedback Steph.

Posted 1 year ago

“Ordered some sock wool at a really good price. Unfortunately due to Royal Mail deliveries, it took a little longer than expected in getting my delivery, I emailed The Wool Factory to get an eta and the very next day had a reply... customer service could not fault and it was worth the wait. Will definitely be using again.”

Helpful Report

Posted 3 years ago

“I love this company. The wool I receive is always quality and the best price around. Perhaps best of all is the outstanding customer service- Royal Mail was in overload over the festive period and deliveries were lost or late but Angel and the team could not have done more to help and always so nicely. I won't buy my wool anywhere else now. Thanks Team Wool Factory :-)”

Helpful Report

Posted 3 years ago

“Fast delivery ....always a good sale on.”

Helpful Report

Posted 1 week ago

“Efficiency delivery Good quality of yarn”

Helpful Report

Posted 3 weeks ago

“I have just received my first order and couldn't be happier. I knit blankets for Cats Protection so price is essential. The yarn from Wool Factory is almost half the price I have paid in the past and it is excellent quality. I really recommend them.”

Helpful Report

Posted 4 months ago

“Love the fact its a small business and love your wool and your price's”

Helpful Report

Posted 4 months ago

“I signed up to the box if the month subscription because I needed to relearn knitting - 48 yrs experience wiped by long covid. I live these boxes as it's a surprise, it's well wrapped and lovely thing to have every month, and a challenge as like starting from scratch for me. Get updates when it's due etc. best thing I did in 2023”

Helpful Report

Posted 5 months ago

“I love how affordable the acrylic double knit skeins are. With so many beautiful colours to choose from. Since finding the Wool Factory from a search on Google I've ordered many times & will order many tes to come. 😍”

Helpful Report

Posted 1 year ago

“My order came fairly quickly with a jolly note telling me how important my order was to them, but one of the large balls of Aran was full of faults. All 400 grams of it. I know it’s not The Wool Factory’s fault, but it’s their legal obligation to put it right. I emailed, Instagram DMd and contacted via their website. No response to any of my messages. They do not accept phone calls I was halfway through a customer project which had now been delayed nearly ten days. I eventually got a reply and an apology and the promise of another ball to be sent. This took three days to action and at time of writing I’ve not received it. For all these reasons I cannot recommend this company.”

Helpful Report

Posted 1 year ago

“Love the kits they put together , and the wool is superb everything I ordered is well packed and sent quickly,and reasonable prices too”

Helpful Report

Posted 1 year ago

“thank u and the staff is excellent :)”

Helpful Report

Posted 1 year ago

“I cancelled an order because the full order was not available. They have now sent the order but agreed a full refund 10 days ago. They do not respond to emails.”

Helpful Report

Posted 1 year ago

“Never received, given two wrong tracking numbers and now ignoring emails. Can't be contacted by phone, customer service is now non existent.”

Helpful Report

Posted 1 year ago

“I placed order on 11 Nov as I needed wool urgently for a gift on 20 Nov, that was why I paid £4.13 for RM Tracked 24, which I stupidly expected would arrived within 2 working days at the most. The items I ordered were in stock on 11 Nov but out of stock in 6 Dec when ACTUALLY posted! I sent numerous email, which were never answered. They had the absolute cheek to refund my item that was NOW out of stock but didn’t refund the delivery fee I paid extra for! ABSOLUTELY SHOCKING SERVICE, SO DISAPPOINTED! I would give 0 stars but not possible.🤬”

Helpful Report

Posted 1 year ago

Hi Dawn and sincerest apologies again about this. As per our prior emails to you, we had explained that Royal Mail had claimed your parcel as lost/damaged; as a company, we expect our customers to get what they've ordered and paid for however, on this occasion, we were unfortunately out of stock of that particular item and therefore refunded you for it. We've encountered similar issues recently and it makes us feel terrible when a parcel is lost and we don't have the correct stock available, at that time, to replace it and we'll continue to do our best to improve communications between us and our couriers. Many thanks for taking the time to give us feedback Dawn.

Posted 1 year ago

“I sent order 7/11/22. Heard nothing requested a refund. Messages several times no reply very disappointed.”

Helpful Report

Posted 1 year ago

“I placed my order on the 16th September. Money left the bank. Haven't received it and still waiting for a respond to my countless emails and messages. I'm very disappointed to say the least.”

Helpful Report

Posted 1 year ago

Sincerest apologies about this Iya. This was a mistake on our part for not chasing the status of your order up with Royal Mail; we should've acted faster and for that we sincerely apologize. Your account has been fully refunded and we thank you for your continued correspondence and feedback.

Posted 1 year ago

“I have tried to contact you about 5 times after my purchase asking for a tracking number. I informed you that I moved, and asked my neighbours to accept the delivery - I am still not sure if it has been delivered, as I have no tracking number, and no one responds to emails”

Helpful Report

Posted 1 year ago

Hi Caryn, unfortunately, Royal Mail don't offer any tracking numbers for overseas parcels as explained in our prior emails. As you'd contacted us after your parcel was dispatched, we had no way of changing the address so my best advice would be to contact the local sorting office or depot and they'll be able to give you the delivery information. We are trying to work with Royal Mail to see if we can have tracking for overseas parcels in the very near future. Sincerest apologies again Caryn.

Posted 1 year ago

“First time of using and definitely will be again”

Helpful Report

Posted 1 year ago

The Wool Factory Ltd is rated 4.9 based on 8,427 reviews