The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Exceptional service. Quick delivery. Beautiful wool with a great selection to choose from. Highly recommended The Wool Factory.”

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Posted 3 years ago

“Absolutely fab service quality and price”

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Posted 3 years ago

“Good service and I enjoy shopping there”

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Posted 3 years ago

“The wool is lovely”

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Posted 3 years ago

“I was really pleased with the promptness of the order and delivery Will certainly use again”

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Posted 3 years ago

“Prompt deliblvery. Great service. Yarn is beautiful.”

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Posted 3 years ago

“Wool craft wool is excellent great value for money”

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Posted 3 years ago

“a good delivery service,easy ordering and payment method, and most imp0rtantly good product.well done marriners.”

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Posted 3 years ago

“The quality of the wool is brilliant. I have purchased wool several times from this company, in fact they kept me going through lockdown. I will always recommend using the wool factory because they deliver on quality, they deliver on price and they are quick to deliver”

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Posted 3 years ago

“great service and quick delivery would highly recommend”

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Posted 3 years ago

“Excellent service. My wool arrived in 2 days. Very please with my purchase.I would highly recommend this company.”

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Posted 3 years ago

“Fantastic service”

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Posted 3 years ago

“Never used James C Brett wool before, it's so easy to Knit with, it is soft and chunky. Using it to knit my Hubbs a chunky jumper. The colour is lovely and it is knitting up really well. The quality and price are very good, might even do myself one when I have finished this one. Pattern is easy to follow too. Thank you Wool Factory 🏭”

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Posted 3 years ago

“Love the colour of the wool l ordered and arrived very quick”

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Posted 3 years ago

“Just two words: Brilliant Company 👍”

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Posted 3 years ago

“Products absolutely as stated Very quick delivery and not over priced”

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Posted 3 years ago

“Nit started to use your yarn yet”

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Posted 3 years ago

“excellent promotions and service”

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Posted 3 years ago

“Order was received processed and delivered within 3 days”

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Posted 3 years ago

“Very happy with my purchase, will definitely buy from again”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews