The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i found your website on facebook and i will definately use your service again, very quick delivery thank you so much”

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Posted 3 years ago

“I have recently ordered Aran wool very cost effective as I knit to sell. I sell to raise money for The Royal Marsden Hospital. The wool knits up beautifully and washes well I can highly recommend.”

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Posted 3 years ago

“As always, I got first class service from the Wool Factory, everything I wanted, easy to use website and arrived on time”

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Posted 3 years ago

“I love The Wool Factory! So many bargains to be had and I've never been disappointed with the quality of the yarn. My great grandson loves his latest jumper!”

The Wool Factory Ltd 5 star review on 20th April 2022

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Posted 3 years ago

“As always great service, lovely wool would recommend to family and friends.”

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Posted 3 years ago

“My Grandson is VERY pleased with the jumper I made him with the wool I bought from you Excellent product I will buy more soon !!!!!!!!”

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Posted 3 years ago

“I am very pleased with the wool factory's customer service..delivery is a little slow due to using royal mail”

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Posted 3 years ago

“My order was delivered on time. I knit for charity, so I need the wool to be cheap enough.”

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Posted 3 years ago

“I always trust the wool factory for value”

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Posted 3 years ago

“Love your yarns, work up so nice When I make a purchase they are mailed out quickly Find shipping charges reasonable, big reason I make my purchases on sale items On top of shipping charges I also have to pay the exchange So very appreciative of your good sales 😄”

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Posted 3 years ago

“Good sirvice thank you”

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Posted 3 years ago

“Always efficiently wrapped and always quickly delivered”

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Posted 3 years ago

“I ordered a large selection of wool, all of which was exactly as described fantastic quality. It was delivered quickly and packaged well. Will definitely be buying from here again”

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Posted 3 years ago

“Excellent quality wool and speedy delivery”

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Posted 3 years ago

“Great products, amazing prices and fantastic delivery. Wouldn’t shop for wool anywhere else.”

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Posted 3 years ago

“Excellent service and yarn. This yarm was perfect for my project.”

The Wool Factory Ltd 5 star review on 19th April 2022

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Posted 3 years ago

“Bought knitting patterns and hoping to visit you next week”

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Posted 3 years ago

“Great service and fast delivery 😃”

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Posted 3 years ago

“Quick delivery. Good price. Good product.”

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Posted 3 years ago

“Excellent service. Great x”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews