The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the wool factory I love how easy the web site is how quickly you post it the orders and your enthusiasm makes me feel like I'm an important customer. But.....I tried on 5 different occasions yesterday to become a VIP and avail on the wee extras with the order I was making but it would not go through seemed like a perform on your end as I was able to place the order ok but not the VIP order so I lost it on my extra savings”

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Posted 2 years ago

“Always very very satisfied with delivery and more importantly my wool order - thanking you”

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Posted 2 years ago

“Lovely colours and the 10 ball mystery lucky dip bags are really good value for money. The colours are not my choice but they'll come In handy for certain projects.”

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Posted 2 years ago

“Unbelievably good service. Last order arrived within 3 days of my order. So few wool shops are now open in my arra that this is ideal for me. I have been knitting for nearly 70 years amd have rarely found a netter selection. The webditr is also very uset friemdly even for someone of my age. Keep up the good work”

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Posted 2 years ago

“A great service, quick delivery and good quality wool, will definitely use company again.”

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Posted 2 years ago

“I ordered Safran 4 ply cotton. It was lovely to knit with and didn't have any joins. Good service and delivery.”

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Posted 2 years ago

“Excellent service. Incorrect order was sorted without any fuss - fully recommended for quality of products & service”

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Posted 2 years ago

“Quality products reasonably priced. Helpful staff with a sense of humour too ! I definatly recommend this shop and it's merchandise !”

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Posted 2 years ago

“Brilliant wool have used it before bargain”

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Posted 2 years ago

“I buy for a knitting club raffle Generally buy from the sale/ clearance section Ordering is easy, fast delivery Lovely yarn, members are very happy with yarn”

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Posted 2 years ago

“Lovely quality and colourful yarn and cheaper than retail shops. I bought the premium quality acrylic yarn New Fashion by Woolcraft. Delivery was speedy and free for my order over £30. I definitely recommend The Wool Factory.”

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Posted 2 years ago

“Great products,amazing prices and excellent customer service,would recommend to friends and family.”

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Posted 2 years ago

“Order was processed and delivered very quickly, quality of wool is excellent so good I've ordered more”

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Posted 2 years ago

“Excellent service by The Wool Factory. Lots of choices of yarn plus accessories and, a great variance of colours and types. Very easy to choose and order with fast delivery. Easy to use website. Highly recommend this company.”

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Posted 2 years ago

“Very fast delivery, no problems at all.”

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Posted 2 years ago

“Ordered some wool which was hard to get in the colour I wanted the wool factory came up trumps, good service, quick delivery exactly what wanted, definitely recommend.”

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Posted 2 years ago

“The wool factory are brilliant!! The choice of yarn is vast and the service provided is excellent, you can tell that it’s a really friendly business, with a personal touch added to every order. As a customer I always feel like I’m valued and part of the wool factory family :)”

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Posted 2 years ago

“The Wool Factory were very quick at dispatching my order and kept me informed of the progress of the order at all stages. It arrived in good time by reliable Royal Mail and was well packaged. The product was excellent and even merited me writing to them to let them know. Customer service is very helpful with any queries. I would highly recommend this company.”

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Posted 2 years ago

“Excellent in every way. Great choice of wool, receive orders very quickly. Cannot flaut in any way.”

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Posted 2 years ago

“Great, prompt service”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews