The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Lovely wool and quick delivery”

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Posted 2 years ago

“Great wool very pleased delivery very prompt”

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Posted 2 years ago

“Love there products good prices and fast service.😄”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“The wool is perfect for my pattern an looks good”

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Posted 2 years ago

“Fantastic company. Great selection of yarns, great quality and excellent prices. Quick delivery.”

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Posted 2 years ago

“Brilliant quality great price quick delivery. Will definitely use in future”

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Posted 2 years ago

“Excellent products and superb customer service, from placing orders to delivering them And I didn't have to wait more than 4 days for delivery”

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Posted 2 years ago

“Highly recommend. Lovely wool at a value price. Speedy delivery.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Very good customer service and really quick delivery”

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Posted 2 years ago

“My order was received very promptly and the wool appears to be of a good quality, although I have yet to get started with it”

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Posted 2 years ago

“I love The Wool Factory! There is always plenty of choice for my projects and the price of yarn is amazing! The best thing is that they keep tempting me - and it’s rude not to……..”

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Posted 2 years ago

“Im So happy I found the Wool Factory. Very fast delivery and beautiful yarn at an affordable price. Will definitely order again and I would definitely recommend. One happy customer.”

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Posted 2 years ago

“Recently ordered from Wool Factory. I would definitely order again. Really pleased with the service and delivery time.”

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Posted 2 years ago

“Fab products and quick delivery!”

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Posted 2 years ago

“Very easy to order the wool. Delivered by Royal mail within days. Lovely wool to knit with. I'm very pleased with the service.”

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Posted 2 years ago

“Fast delivery, ordered wool on Friday evening and was delivered late Monday afternoon. Have bought wool before from The Wool Factory and have been very satisfied with the quality.”

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Posted 2 years ago

“Great selection of yarn, reasonable prices. Prompt delivery”

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Posted 2 years ago

“Brilliant service, quick delivery,great choice of wool”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews