The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Lovely wool,and quick delivery”

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Posted 2 years ago

“I have received delivery of my first order of yarn from The Wool Factory. It arrived safely and promptly and I am looking forward to starting one of the projects planned for the beautiful array of quality yarns that I have chosen”

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Posted 2 years ago

“Fantastic range of wool delivered quickly with care and suitably packaged 5* service. Bought the VIP package and the free gifts and discount on purchases is definitely worth the annual fee”

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Posted 2 years ago

“Brilliant service, they go above and beyond to help you out. Will be buying all my wool from them in the future.”

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Posted 2 years ago

“Fast service and delivered as promised will definitely use again”

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Posted 2 years ago

“Very pleased, fast efficient service and thrilled with the yarn, will definitely be returning for more.”

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Posted 2 years ago

“the product is lovley and soft good to work with”

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Posted 2 years ago

“i haven;t recently made a purchase ?”

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Posted 2 years ago

“Always happy with the yarns I choose.”

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Posted 2 years ago

“My first purchase which proved to be an excellent all round experience 👍🤗”

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Posted 2 years ago

“Always fast delivery with a lovely selection of products which is good quality and easy on the purse”

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Posted 2 years ago

“A very good selection of wool and amazing service”

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Posted 2 years ago

“Excellent product and fast delivery”

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Posted 2 years ago

“Prompt delivery of quality products”

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Posted 2 years ago

“My first order came on time and the wool was excellent value and quality”

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Posted 2 years ago

“Absolutely love visiting in person *and* ordering online! This is my favourite yarn and the perfect joining colour for my current cardigan project. Thank you, you beautiful humans”

The Wool Factory Ltd 5 star review on 4th October 2023

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Posted 2 years ago

“I’m more than happy with my purchase which was delivered very promptly. I intend to visit your factory/shop in the near future to look at the vast choice of wool with a view to purchasing more.”

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Posted 2 years ago

“Prompt, efficient and friendly service thank you.”

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Posted 2 years ago

“Very happy with my order😊”

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Posted 2 years ago

“Pleased with the wool , only hoping I will have enough . Doesn't seem to go as far as my other Aran fingers crossed.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews