The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Amazing shop, fantastic choice of yarns and accessories and an amazing team, nothing too much trouble, totally on top of everything, an absolute pleasure to deal with”

Helpful Report

Posted 2 years ago

“An amazing array of yarns, and really helpful staff. Recently purchased Drops Alpaca to knit a 40s jumper from a vintage pattern. Also visited the Warehouse on open day, and bought several balls of dk in bright colours in readiness for my Christmas knits.”

The Wool Factory Ltd 5 star review on 2nd September 2023

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Posted 2 years ago

“Excellent service and wide range of affordable products.”

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Posted 2 years ago

“Love this place, so lucky to have it on the doorstep and was lucky to go to the warehouse open day, I felt like a kid in a sweet shop. The staff are all lovely, knowledgeable and make everyone feel special, FABULOUS!!”

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Posted 2 years ago

“Amazing shop, best online service, excellent choice of yarns to suit all projects and purses. Staff are fantastic and the open day at the warehouse was unbelievable. So lucky to be in the same county 💜”

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Posted 2 years ago

“i recently visited the wool factory warehouse fantastic range of wool and very friendly and helpfull staff”

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Posted 2 years ago

“Great products with super friendly and knowledgeable staff.”

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Posted 2 years ago

“Good products at competitive prices. Helpful staff always”

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Posted 2 years ago

“Extremely helpful all round. A joyful experience either in the shop or on the stall. Happy to help goes above and beyond. With heaps of wool to choose”

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Posted 2 years ago

“Just received my order of Papatya Batik DK in various assorted colours. Beautiful, my fingers are itching to get started! Parcel arrived one day earlier that expected! Only wish I could afford to purchase all the different colour ways. Every thing I knit/crochet goes to charities, I hope the wearer loves the colours, as I do! Thank you all at The Wool Factory. I have a very broad smile on my face!!”

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Posted 2 years ago

“Do they actually read there emails ?”

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Posted 2 years ago

“Lovely wool great price and great service. Thank you”

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Posted 2 years ago

“Your golden ticket day was fabulous. It was so much fun seeing all the fantastic yarns. The staff were absolutely wonderful, made us so welcome. You are a great company keep up the good work.”

Helpful Report

Posted 2 years ago

“Since 23/8 i have left phone, email and chat messages explaining a dilemma I have, but absolutey no response from Wool Factory. I Ordered 11 Balls 100g of Haywards Bonus Chunky, 7 out of 11 delivered were DK. Awful customer service answering queries or concerns. I am knitting a jumper as a present, and now may either have to pay again to now re-order elsewhere to get jumper finished in time. No confidence that I will eiher get a response to my dilemma or a refund and am now with wool I don't want or need. Disappointed 😞.”

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Posted 2 years ago

“Easy site to navigate Great communication Lovely products Delivery quick and items packed well”

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Posted 2 years ago

“Quality yarn at very good prices with an extensive stock,I love ordering wool from them”

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Posted 2 years ago

“The team at The wWool Factory are amazing, they work really hard to ensure you get your chosen order on time, their communication is excellent, delivery arrives when stated, choice and variety of wool brilliant, they are my go to shop first for more stock, highly recommend”

Helpful Report

Posted 2 years ago

“What a wonderful company & shop. I love my trips to their store, but also the ease of ordering on line. I always find what I'm looking for & get inspired by their products.”

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Posted 2 years ago

“Great products, fast delivery, great prices what more can you ask for. I highly recommend”

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Posted 2 years ago

“I'm so pleased I found this place on line. Shopped here for a while now and had some top quality yarns. As usual A+ service, postage - second to none. If I lived nearer, I'd be calling every week. I will upload my blanket when it's completed.”

Helpful Report

Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews