The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,198 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,198 reviews

Shipping & Delivery
Delivery Methods	Postal Service

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Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant quality wool for a very competitive price - I haven’t come across a better place to buy wool yet!”

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Posted 2 years ago

“I'm a relatively new customer but well impressed with the Wool Factory. Easy online ordering, fantastic range of yarn, great friendly emails keeping you up to date. Very fast delivery. You'd be hard pressed to beat this company.Thank you.”

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Posted 2 years ago

“I ordered a crochet hook set in July not realising that they would be coming from abroad, I eventually got them yesterday and pleased with them there were a few emails from me enquiring about them ,Emma was very patient and polite and helpful each time I asked where my order was and true to her word when they eventually received them she dispatched the same day and arrived to me the next day. Superb customer care. Just wish that more stuff was available in Britain rather than abroad. Thank you again Emma for your patience.”

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Posted 2 years ago

“Have ordered from the wool factory twice now, and both times it’s went without a hitch. They’ve got a great range of yarn at various price points - and there’s definitely bargains! I like their communication style - their emails are both friendly and informative. You get free delivery for orders over a certain value which everyone loves and both my free deliveries have arrived very quickly. Never had to do any returns or had any refunds, so I can’t comment on that side of things. But based on the positive experiences I’ve had, I will buy here again and would recommend to crochet friends also :)”

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Posted 2 years ago

“Wool and yarn prices very good. Verbal contact (telephone) could be improved. Able to leave messages etc.”

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Posted 2 years ago

“Very happy with the service 😊”

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Posted 2 years ago

“Excellent, fast and efficient service. Quality of wool is very good. All dye numbers were exactly the same ( I have had problems with another company who sent out four different dye numbers out of six balls of wool) Cannot fault this company at all and will definitely be using them for all my future orders.”

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Posted 2 years ago

“Amazing shop, fantastic choice of yarns and accessories and an amazing team, nothing too much trouble, totally on top of everything, an absolute pleasure to deal with”

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Posted 2 years ago

“An amazing array of yarns, and really helpful staff. Recently purchased Drops Alpaca to knit a 40s jumper from a vintage pattern. Also visited the Warehouse on open day, and bought several balls of dk in bright colours in readiness for my Christmas knits.”

The Wool Factory Ltd 5 star review on 2nd September 2023

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Posted 2 years ago

“Excellent service and wide range of affordable products.”

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Posted 2 years ago

“Love this place, so lucky to have it on the doorstep and was lucky to go to the warehouse open day, I felt like a kid in a sweet shop. The staff are all lovely, knowledgeable and make everyone feel special, FABULOUS!!”

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Posted 2 years ago

“Amazing shop, best online service, excellent choice of yarns to suit all projects and purses. Staff are fantastic and the open day at the warehouse was unbelievable. So lucky to be in the same county 💜”

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Posted 2 years ago

“i recently visited the wool factory warehouse fantastic range of wool and very friendly and helpfull staff”

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Posted 2 years ago

“Great products with super friendly and knowledgeable staff.”

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Posted 2 years ago

“Good products at competitive prices. Helpful staff always”

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Posted 2 years ago

“Extremely helpful all round. A joyful experience either in the shop or on the stall. Happy to help goes above and beyond. With heaps of wool to choose”

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Posted 2 years ago

“Just received my order of Papatya Batik DK in various assorted colours. Beautiful, my fingers are itching to get started! Parcel arrived one day earlier that expected! Only wish I could afford to purchase all the different colour ways. Every thing I knit/crochet goes to charities, I hope the wearer loves the colours, as I do! Thank you all at The Wool Factory. I have a very broad smile on my face!!”

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Posted 2 years ago

“Do they actually read there emails ?”

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Posted 2 years ago

“Lovely wool great price and great service. Thank you”

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Posted 2 years ago

“Your golden ticket day was fabulous. It was so much fun seeing all the fantastic yarns. The staff were absolutely wonderful, made us so welcome. You are a great company keep up the good work.”

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Posted 2 years ago

The Wool Factory Ltd is rated 4.9 based on 9,198 reviews