The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,193 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,193 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m glad you asked me to write this review. Maybe you’ll actually respond?? I placed an order 26th sept. I haven’t had it. I’ve emailed three times no reply, tried to call nothing, sent a message on chat, nothing. I’ve even left a negative review on trust pilot hoping it will prompt you to contact me. I’m getting so frustrated. Please either deliver my order ASAP (and tell me what you’re doing) or refund me ASAP. Thank you”

Helpful Report

Posted 3 years ago

Hi Rebecca, many thanks for getting in touch. As explained in our prior emails, your parcel was delivered 5 days after your order was placed. I'll email you again with the tracking number so you can investigate this further, should you wish to, with Royal Mail. Apologies again for the lack of communication via telephone; our line's currently down but, luckily, we were still able to chat via email.

Posted 3 years ago

“Very easy to order and delivery very quick. Disappointed to find three balls with joins - one with 2 joins and two with 1 join (as per photo).”

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Posted 3 years ago

“Great value for money, lovely to crochet with. I'm making a jumper for myself, not finished yet.”

The Wool Factory Ltd 5 star review on 11th October 2022

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Posted 3 years ago

“Highly recommended. Good quality yarn and a competitive price. Speedy delivery of a well packaged box.”

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Posted 3 years ago

“The wool factory is my go to place for all my yarn,excellent range of yarn patterns buttons etc,very good on price,and excellent delivery times,well done to the wool factory,from one very happy customer.”

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Posted 3 years ago

“Excellent service from me ordering to receiving me wool 10 out of 10 , The web page is very easy to use also the prices are very good too i use them all the time and have recommended to friends and family , 1 happy customer”

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Posted 3 years ago

“Ordered some wool to finish a time commission. Ordered deliberately on the sat with 24 hour delivery so i had plenty of time to finish the commission. So should have got the item on Tuesday morning. Didn't receive till after 10am on Friday. I did email on the Wednesday to ask for tracking info. The answer was late due to mail strikes. No refund of postage costs offered. Won't order time sensitive delivery again.....”

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Posted 3 years ago

“Lovely wool, lots of choice and reasonable prices, would definitely recommend and I will certainly be ordering again”

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Posted 3 years ago

“Excellent goods and service thanks”

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Posted 3 years ago

“Good company excellent prices”

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Posted 3 years ago

“The wool is very good. Though delivery was bit late, doesn't matter.”

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Posted 3 years ago

“Very speedy delivery and lovely customer service! Thank you! :)”

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Posted 3 years ago

“You never fail to come up with the goods and deal with any problems (which does happen) promptly. The staff are excellent. The standard of wool is the best.”

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Posted 3 years ago

“Always a quality product, fast delivery and well packaged. Always recommend to friends, would love to visit one day”

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Posted 3 years ago

“I have just started knitting with New Fashion double knit. It feels good, easy to knit with and looks very good so far”

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Posted 3 years ago

“Wool perfect. Delivery very prompt. Excellent. Will be ordering again”

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Posted 3 years ago

“Prompt delivery of wool ordered.”

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Posted 3 years ago

“The wool is very cheap but of good quality, company is amazing my only gripe is you pay for next day delivery but it still takes the same amount of time as standard shipping”

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Posted 3 years ago

“My order was well packed, the wool was of good quality. I will definitely use The Wool Factory again.”

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Posted 3 years ago

“The wool is great, but very disappointed with the knots in the wool.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,193 reviews