The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Found the transaction very easy and good quality items with quick delivery 👍”

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Posted 3 years ago

“I love this company, their emails are warm and cuddly, so is their service and prompt dispatch. My orders arrive in recyclable boxes and have tissue paper on the top. it's the little things”

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Posted 3 years ago

“Great quality and value for money”

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Posted 3 years ago

“Great quality wool at excellent price. Fast delivery. Highly recommend Wool Factory.”

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Posted 3 years ago

“I get speedy delivery and with Royal Mail. They are better that the other delivery companies I love the quality of the wool and the variety of the wool. Will not be buying from anyone else again as your price are very good Thank you”

The Wool Factory Ltd 5 star review on 16th September 2022

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Posted 3 years ago

“Quick delivery and lovely quality wool at a very reasonable price. What more can you ask for.”

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Posted 3 years ago

“Very fast delivery, well pleased with my wool. Best of all was the price. Thank you.”

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Posted 3 years ago

“Good quality yarn at very good prices. Excellent customer communication and speedy delivery.”

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Posted 3 years ago

“Excellent service, wool delivered promptly and just as described. I will definitely use The Wool Factory again. Good value for money.”

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Posted 3 years ago

“Excellent service and good quality wool, would definitely buy from you again.”

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Posted 3 years ago

“Item ordered, delivered on time and in good condition. Very good service”

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Posted 3 years ago

“Very good prices, and the quality of the wool is decent. However my order got misplaced or was delayed during picking, and it took longer than expected. Communication regarding tracking the postage was a little poor too. Good quality products, but communication could be a little better.”

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Posted 3 years ago

“This company has your best interest at heart all the step of the way, the wool is excellent the packaging safe and recyclable, and really quick delivery, so all in all a great experience :0)”

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Posted 3 years ago

“I love this website, I get all my wool from here, it's great prices so much choice I only wish I could buy more ! Genuinely recommend to anyone looking for good quality decent priced wool !! Haven't had a bad experience yet !”

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Posted 3 years ago

“I didn't get my last order & no1 has got back to me to explain why”

The Wool Factory Ltd 2 star review on 16th September 2022

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Posted 3 years ago

“Had several orders now and the customer service is excellent. Order dispatched really quickly and parcel on doorstep in a few days. The cost of the wool very good too. 😊”

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Posted 3 years ago

“Came very quick and quality of wool lovelyb”

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Posted 3 years ago

“I visited the wool factory while I was on holiday in mablethorpe I was like a kid in a candy shop can't wait until I go again on 1 st October plus the market stall on a Thursday in mablethorpe”