The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service, email I received about my order was very funny and made my day”

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Posted 3 years ago

“Still haven’t received order, no communication even after countless emails”

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Posted 3 years ago

“Great yarn at great prices ..very fast delivery and well packed”

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Posted 3 years ago

“Excellent product and lovely to knit”

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Posted 3 years ago

“Exactly what I was looking for and it always comes so quickly. Thank you so much for everything.”

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Posted 3 years ago

“You have sent me someone else’s order order number is 168074/030922/52 Name is Eileen Smyth Can you tell me what you want me to do please thank you from Val I have sent the parcel to you which you said you would send me my money back to me for post it back to you, can you tell me please when you are going to send it please, I’m a old age pensioner this is a lot of money to me £7.99”

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Posted 3 years ago

Hi Val. Sincerest apologies for the delay in response, I cannot apologise enough. I've issued the £7.99 refund to your chosen online payment method account. Many thanks for bringing this to our attention Val and sincerest apologies again.

Posted 3 years ago

“Was sent a link to download and it wouldn’t work”

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Posted 3 years ago

“Excellent knitting wool by Majestic, Received in time and would be ordering again Well done you guys x”

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Posted 3 years ago

“Lovely shop very helpful staff”

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Posted 3 years ago

“A great variety of wool at affordable prices. Many, many colours and choices to choose from. Prompt and efficient delivery.”

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Posted 3 years ago

“Very happy with the swift processing of my online order Wool was packed and arrived in very good condition When a particular item was not available was offered an alternative or refund thank you Wool Factory I would recommend you any time”

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Posted 3 years ago

“Great company to use Very fair prices Quick shipping service Good communication”

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Posted 3 years ago

“Delivery fast and on time. My order was delivered neatly and wrapped in tissue.”

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Posted 3 years ago

“Great wool, Fabulous service,would definitely buy from them again 😊”

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Posted 3 years ago

“they have excellent stock and go that extra mile to give excellent service”

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Posted 3 years ago

“Very efficient and fast delivery. Started knitting with 4 ply wool, feels lovely for baby x”

The Wool Factory Ltd 5 star review on 17th September 2022

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Posted 3 years ago

“Love getting my wool from wool factory, plenty of beautiful colours to choose from. Fast and efficient postage . Top quality wool .”

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Posted 3 years ago

“You can see what items are in stock and with wool how many balls are available. Plus you receive an email to let you know your goodies are on their way to you.”

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Posted 3 years ago

“I purchased the crochet hook pouch and the pattern folder. The price was reasonable, the quality is really good, the printing is excellent. The packaging was well secure and delivery was quicker than expected. I liked the notifications saying when despatched and the link to the tracking. Overall a very pleasant company to do business with.”

The Wool Factory Ltd 5 star review on 16th September 2022

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Posted 3 years ago

“Great service. Speedy delivery. Really helpful staff! Will be back :)”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews