The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. I won't be using them again.”

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Posted 3 years ago

Hi Felicia. I'm sorry to hear you're not happy with our service. If you'd be so kind as to email us with more information we'd really appreciate it. That way, we can work on areas that need improvement and make your overall shopping experience a much better one. Many thanks for brining this to our attention Felicia.

Posted 3 years ago

“Good service 👍 quality 😊 wonderful thank you”

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Posted 3 years ago

“I've never been disappointed with any of my orders from The Wool Factory 10/10 always brilliant service”

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Posted 3 years ago

“Love receiving my orders,very happy every time”

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Posted 3 years ago

“all the wool I have brought from you have been of good quality and value. thank you so much !”

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Posted 3 years ago

“great choice, fast delivery and very good value. would recommend.”

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Posted 3 years ago

“I was very pleased with my wool , the haze is knitting up lovely. I also liked your amusing message relating to its delivery.”

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Posted 3 years ago

“Very pleased with all my orders, Very quick delivery, Really pleased with the quality of the wool too. Ive had many orders and always been perfect, I definitely recommend the wool factory,”

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Posted 3 years ago

“Was very happy with my purchases. Plain sock wool is surprisingly difficult to obtain! So l was relieved to get a 'proper sock colour - as was my husband! Delivery was swift. So thank you.”

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Posted 3 years ago

“I ordered 7 balls blue wool and 1of white you sent me message to say you didn't have any in stock so I sent a message to say I would like a refund,they following week you sent me no white and 6 balls of blue if a garment needs 7 balls why did you send me 6. looking on your website you had plenty of both.”

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Posted 3 years ago

Hi Eda. Sincerest apologies about this. We have experienced some technical issues with our stock control online which then has a detrimental effect on some of our online orders. After looking through our prior correspondence, I'm pleased to see that, between us, we managed to rectify the problem and issue a refund. Many thanks for getting in touch Eda and, I can assure you, we're trying our absolute best to iron out these issues with our online stocks so it doesn't happen again in the future.

Posted 3 years ago

“Was impressed with quality, enjoy working with this wool.”

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Posted 3 years ago

“I have ordered wool twice now.Both arrived very promptly and packed well with a little note inside. The e-mail are very friendly. It is lovely to purchase from a small family run bussiness. Thw woll is very good too,”

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Posted 3 years ago

“Now I have found The Wool factory, I wouldn't shop anywhere else for all of my crafting needs. Very friendly and quick service”

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Posted 3 years ago

“really good prices and a good choice of yarns”

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Posted 3 years ago

“Live this chunky wool knits up beautifully and being200 g doesn't have many joins”

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Posted 3 years ago

“Good choice of wool,with some good sale offers”

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Posted 3 years ago

“[tem arrived very quickly and was well wrapped.just what I wanted”

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Posted 3 years ago

“Everything I ordered was perfect. Boxed and shipped.”

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Posted 3 years ago

“We are very pleased with quality of the wool and the service also. Their site is very easy to navigate although one of the brands appears to be missing (Majestic), hope it comes back soon”

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Posted 3 years ago

“I am totally thrilled with my wool order and shall definitely use this company again. The choice is amazing and service was brilliant. Many thanks”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews