The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,191 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,191 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disappointed that my last order for 4 knitting patterns despatched on the 3rd of October has still not arrived. Otherwise I am happy with you.”

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Posted 3 years ago

“This is my first purchase from the Wool Factory and I will definitely be back, and soon! Beautiful wool, excellent quality and price. I will recommend you to my knitting friends! Many thanks”

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Posted 3 years ago

“Easy website to use, very good service, reasonable price and brilliant customer service”

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Posted 3 years ago

“Quick delivery, great prices and lovely customer communications! Can’t believe I’ve not found them before!”

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Posted 3 years ago

“Fantastic service. Great prices. Lovely wool. What more can I say?”

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Posted 3 years ago

“My order arrived within a few days, which was fine as I wasn't in a hurry for it. It arrived nicely packed in a cardboard box. Haven't started knitting with any of the wool I ordered yet, so unable to comment on the quality etc., but it does look very nice.”

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Posted 3 years ago

“Fantastic service, quick delivery, quality wool. Only problem, one of the balls of the grey wool I purchased, was in several bits when I got towards the end of it. Probably a couple of metres was in broken pieces.”

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Posted 3 years ago

“Very good,l know where l will be getting my knitting wool from now on.”

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Posted 3 years ago

“Absolutely over the moon finding this company. Amazing yarns and deals. Delivery was swift. Will definitely be returning for more yarn.”

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Posted 3 years ago

“Very good service prompt delivery and most reliable”

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Posted 3 years ago

“greatwool at a great price. you get a real bargain if you buy in the sale.”

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Posted 3 years ago

“I have always been happy with past service however, this time it fell short. Having placed an order, I then went shopping and found exactly the colour wool I wanted (I was dubious ordering this colour online) I sent an e-mail within an hour asking for it to be removed from my order, 3 days later my order was dispatched including the items I asked to be removed. I sent another E-mail. Neither E-mail was responded to. Wool factory has lost a customer through appalling customer service”

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Posted 3 years ago

“Very efficient service. Wool arrived quicker than expected.”

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Posted 3 years ago

“Very happy with the service and very pleased with the yarn l purchased. I've not finished my blanket yet ! Will send photo when I'm done ☺️”

The Wool Factory Ltd 5 star review on 11th October 2022

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Posted 3 years ago

“A very good place to do business with good prices quick delivery and very funny emails”

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Posted 3 years ago

“Super helpful, I ordered the wrong colour by accident and they switched it out no issues. Good quality and fast delivery.”

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Posted 3 years ago

“Excellent service delivery arrived within 2-3days of ordering can’t fault them at all would recommend to everyone”

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Posted 3 years ago

“I was very happy with my order”

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Posted 3 years ago

“I’m glad you asked me to write this review. Maybe you’ll actually respond?? I placed an order 26th sept. I haven’t had it. I’ve emailed three times no reply, tried to call nothing, sent a message on chat, nothing. I’ve even left a negative review on trust pilot hoping it will prompt you to contact me. I’m getting so frustrated. Please either deliver my order ASAP (and tell me what you’re doing) or refund me ASAP. Thank you”

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Posted 3 years ago

Hi Rebecca, many thanks for getting in touch. As explained in our prior emails, your parcel was delivered 5 days after your order was placed. I'll email you again with the tracking number so you can investigate this further, should you wish to, with Royal Mail. Apologies again for the lack of communication via telephone; our line's currently down but, luckily, we were still able to chat via email.

Posted 3 years ago

“Very easy to order and delivery very quick. Disappointed to find three balls with joins - one with 2 joins and two with 1 join (as per photo).”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,191 reviews