The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great service fab website easy to use”

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Posted 3 years ago

“Bought some wool from you ..very impressed with price abs quality of wool ..a really range of lovely colours ….as you can see from the photos ..”

The Wool Factory Ltd 5 star review on 23rd March 2022

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Posted 3 years ago

“Love the wool factory lovely colours and quality will definitely be back for more and the price is best I’ve seen thank you”

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Posted 3 years ago

“Love visiting the shop, always buy more than intended as such an amazing range of wool and colour”

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Posted 3 years ago

“Excellent service order arrived couple days after ordering will use again”

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Posted 3 years ago

“Very poor customer service. In one order I received yarn from different dye lots of Jelly Joy & 2 packets of Aran Melange yarn which were obviously from different batches, despite having no dye lot numbers. When I comlplained & asked for a returns label Wool factory told me that I must pay for this & that I would be responsible for loss in transit. They denied that the aran was from different lots, even though I sent photos showing the glaring difference. I have no confidence in this this supplier.”

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Posted 3 years ago

“This is the first time I have ordered from the Wool Factory and I was very pleased with the speed of delivery and wool which came well packaged and was as described. Will order from them again.”

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Posted 3 years ago

“Great products, quick delivery, will definitely be ordering more from The Wool Factory”

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Posted 3 years ago

“Good quality products, outstanding customer services (answered and resolved my query in a matter of hours) I've just been back for my second purchase! Here's the start of a present for newborn neice.”

The Wool Factory Ltd 5 star review on 22nd March 2022

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Posted 3 years ago

“Vast choice of yarn of various thicknesses and a huge array of colours. The yarn I have received has been well packaged and quickly sent.”

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Posted 3 years ago

“Excellent product choice and service. My wife only crocheters for blankets for charity and 2 are going out to the Ukraine. Thank you. Phillip Ansell”

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Posted 3 years ago

“Good price and quick delivery. Wanted it to make a knitted cat to sell for Ukraine. Made £25. Am making a couple more. Will order again”

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Posted 3 years ago

“Excellent quality and excellent service.... couldn't fault them with my order”

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Posted 3 years ago

“Excellent choice of wool. Quick delivery.”

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Posted 3 years ago

“Previous orders have been received quickly but I still haven’t received my last order which was seemingly dispatched on 8th March so I can’t comment on the contents”

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Posted 3 years ago

“Super fast delivery”

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Posted 3 years ago

“Brilliant service, a good variety of wool and cotton. Excellent service and speedy delivery”

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Posted 3 years ago

“the Chunky wool is great”

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Posted 3 years ago

“Perfect service ,very quick and the wool is beautiful. It knits up lovely.”

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Posted 3 years ago

“A good service, a good colour range.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews