The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

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The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with the service and the product I have received and I would recommend The Wool Factory to others.”

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Posted 3 years ago

“Lovely wool and great service thank you”

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Posted 3 years ago

“First time customer and will definitely be ordering more in the future. Good selection of colours and received order within 2-3 days. Very happy.”

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Posted 3 years ago

“Good service Good delivery times”

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Posted 3 years ago

“Excellent product, great price and fast delivery.”

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Posted 3 years ago

“Good service and I am very pleased with the goods. Would recommend”

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Posted 3 years ago

“Prices are great and packaging Andy delivery is excellent.”

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Posted 3 years ago

“Good quality yarn, just what I needed!”

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Posted 3 years ago

“Great service. Highly recommended 5 star”

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Posted 3 years ago

“Sadly I cannot write a great review. I paid quite a LOT for shipping, asked NOT to use parcel post - but listening to your customers is not a concern. I live in South Africa. Postal does not work here. The chances of me receiving this item are going to be NIL. So very disappointed at this stage.”

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Posted 3 years ago

“The yarns a pretty good but have had several breaks and knots which upset the colour continuity of the socks being knitted. These faults have been reported.”

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Posted 3 years ago

“Excellent service and good quality wool order lots of wool from here and never had a problem plenty of variety as well delivery is always quick website very easy to use thank you to the people at the wool factory you are doing a great job”

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Posted 3 years ago

“Quick delivery , and lovely quality.”

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Posted 3 years ago

“Very good will be ordering again”

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Posted 3 years ago

“My purchase was better than expected. Lovely wool. Thank you.”

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Posted 3 years ago

“Lovely wool to work with,”

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Posted 3 years ago

“Everything was excellent and arrived in plenty of time for a shawl to be finished and sent to New Zealand thank you so much for everything”

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Posted 3 years ago

“Very pleased with wool and it arrived very quickly. Knits up well.”

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Posted 3 years ago

“Lovely wool. Delivery is always fast. Thank you”

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Posted 3 years ago

“Excellent quality of products & service”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews