The Wool Factory Ltd Reviews

Name: The Wool Factory Ltd
Address: The Wool Factory, 5 Market Place, Alford, Lincolnshire
Rating: 4.87

4.9 Rating 9,192 Reviews

97 %

of reviewers recommend The Wool Factory Ltd

4.9

Based on 9,192 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

sales@thewoolfactory.co.uk

Location:

The Wool Factory,
5 Market Place,
Alford
Lincolnshire
LN13 9DZ

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The Wool Factory Ltd 5 star review on 11th September 2025

Michelle T

The Wool Factory Ltd 5 star review on 9th September 2025

Elaine W

The Wool Factory Ltd 5 star review on 26th August 2025

Claire L

680

Anonymous

Anonymous // 01/01/2019

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“Great service, choice+ delivery time 👍”

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Posted 3 years ago

“Order arrived promptly. Wool nice to knit with. Hope enough to complete garment”

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Posted 3 years ago

“Easy to order and pay with quick delivery- will use again”

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Posted 3 years ago

“I had a problem with delivery, which was quickly rectified. My order was received well packaged and happy with the quality of the wool.”

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Posted 3 years ago

“Beautiful wool knits up lovely”

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Posted 3 years ago

“Dear Wool factory team my order arrived yesterday 😻...i live in Germany and the wool choice here isn't large, and expensive. So it's super i can order wool from you and the beautiful colours and wool quality make up for the custom duties on parcels arriving from the UK...🙁....thank you for the speedy postage 👏🏽♥️.......happy customer Gillian”

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Posted 3 years ago

“Like using the wool from the wool factory knits well always good quality”

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Posted 3 years ago

“I was very pleased with my order, it came earlier than anticipated. Always good value and very good quality. Will definitely be placing more orders in the future.”

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Posted 3 years ago

“not so keen on this wool”

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Posted 3 years ago

“The website was easy to use. The wool came quickly and when expected. Wool as described.”

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Posted 3 years ago

“Thank you for all the orders I have been receiving, wool is beautiful when it arrives. Quick delivery too.. just finished a project.”

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Posted 3 years ago

“Have placed several orders now and so happy with the excellent choice and service provided. Had an issue with 1 order where there was a ball of yarn missing. It was rectified same day, can't recommend these guys enough. Wish I lived closer so I could visit their store.”

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Posted 3 years ago

“Great selection of yarn. Prompt delivery and excellent customer service. This was my 2nd order and most definitely won't be the last!”

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Posted 3 years ago

“Always happy with my purchases from The Wool Factory.”

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Posted 3 years ago

“My order was processed very quickly and delivered earlier than indicated. Very pleased with the service”

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Posted 3 years ago

“I am very happy with this company, the prices are affordable and the postage is very sensible for customers. The yarn is alway of good quality, it is perfect for my knitted bunnies, no frayed knots that can be annoying, the point system is great, it adds up and helps with delivery changes bringing the price down. Fast delivery, well packed and reliable.”

The Wool Factory Ltd 5 star review on 24th March 2022

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Posted 3 years ago

“Excellent choices and very prompt delivery …”

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Posted 3 years ago

“Always pleased with the wonderful service and guick delivery I would love to live nearer and be able to browse round the shop I'm sure I would be tempted to spend more than I should Wonderful company”

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Posted 3 years ago

“Ordered wool on Monday got it yesterday”

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Posted 3 years ago

“I order wool for my wife and the service is very good. However, in the last order, a couple of the balls of wool had knots in them for joining two lengths and that has not been the case before.”

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Posted 3 years ago

The Wool Factory Ltd is rated 4.9 based on 9,192 reviews