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Tile Experience Reviews

4.8 Rating 1,882 Reviews

95 %

of reviewers recommend Tile Experience

Company Reviews

Product Reviews

4.8

Based on 1,882 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 28th March 2024

Tile Experience 5 star review on 16th December 2023

Tile Experience 5 star review on 5th December 2023

Tile Experience 5 star review on 17th September 2023

Tile Experience 5 star review on 4th September 2023

Tile Experience 5 star review on 29th July 2023

Tile Experience 5 star review on 29th July 2023

22

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought £1,300 of Marmox Thermobloc and this firm was the cheapest supplier. The stuff was delivered in 2 days as I missed the slot for the next day. The only downside was that I did not get any tracking information so was unsure where the goods were.”

Posted 1 year ago

“Good delivery, but lack of communication after order purchased on when estimated it would come.”

Posted 1 year ago

“Product quality is good but the cost of delivery is too much. We paid nearly £14 for 2.5kg bag. Ridiculous”

Posted 1 year ago

“Good range of tile trim and quick delivery.”

Posted 1 year ago

“Very happy with the service. Had put the wrong address. Order was made out of office hours. But call up next morning and was able to amend without any difficulties. Advisor was very accommodating. Delivered to site as promised.”

Posted 1 year ago

“Quick friendly service,very fast refund,thankyou👍”

Posted 1 year ago

“Excellent customer service. Very prompt delivery. Competitive price”

Posted 2 years ago

“Ordering was easy. Delivery was quick but cost of delivery was higher than expected. Tiles were as described but not great quality. You get what you pay for I guess. I was trying to replace a couple of cracked tiles from a different supplier who had discontinued their brand.”

Posted 2 years ago

“The goods were what were needed but delivery a bit pricey”

Posted 2 years ago

“Very quick in sending samples and my contractor placed an order which he is told will arrive in a few days. Only gripe was I could not get through to their sales on the phone. The number on the website was answered by recorded message, voicemail or simply dropped the calls.”

Posted 2 years ago

“Goods delivered on time, but poorly packaged, customer service was excellent and replacements sent immediately, can not fault service”

Posted 2 years ago

“Items arrived well protected on a pallet, although 1 day later than stated at purchase. This meant I waited home all day to take delivery, which did not happen. I telephoned Tile Experience, who chased it up to arrive the following morning. The people at Tile Experience responded well, but were let down by their sub-standard delivery company. Delays happen, but a message advising of this to free me from waiting should have been sent. Nonetheless, the attitude of the Tile Experience people & condition of received goods mean I would consider them for future purchases.”

Posted 2 years ago

“Quick delivery.”

Posted 2 years ago

“Great fast delivery but the non boxed Marmox panels could have had the corners protected>”

Posted 2 years ago

“Very helpful support (James) was very fast and clear on response. Only minus was that the driver didn’t delivery inside our house so my wife was left alone with the heavy boxes until I got home from work.”

Posted 2 years ago

“Sent for sample tile- free + free delivery. Arrived very promptly”

Posted 2 years ago

“Simple order for Lithofin W. No Problems”

Posted 2 years ago

“Polite and helpful”

Posted 2 years ago

“Very happy with delivery of tiles samples. Packed carefully and arrived in good time.”

Posted 2 years ago

“No problems with the product or service. However, what about trying a delivery option that is not 'next day' so the costs are reduced in some way?”

Posted 2 years ago

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Tile Experience is rated 4.8 based on 1,882 reviews