Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,236 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,236 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 5th July 2025

Davide

Tile Experience 5 star review on 28th May 2025

Hayley

Tile Experience 5 star review on 9th May 2025

Jess

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fairly swift service, small damage on receipt”

Helpful Report

Posted 2 years ago

“Excellent product + speedy delivery!!! Would have preferred a cheaper postage option though!!! I didn't need items next day + £11 postage for £20 worth of tiles was not appropriate!!! I would have been happier with an alternative cheaper option also!!! but great product + service!!!”

Helpful Report

Posted 2 years ago

“Delivery time frame was good, received goods that I ordered.”

Helpful Report

Posted 2 years ago

“Many of the boxes arrived wet and had disintegrated, probably my fault as they had been delivered promptly when I wasn't expecting them so had been out. Courier had reboxed them so all seems well. Be aware of delivery as our drive is gravel so courier had to leave them on pavement 44 boxes of 20 tiles had to be transported from roadside in the pouring rain. Overall we are happy with tile experience so thank you, we just have to lay them now!”

Helpful Report

Posted 2 years ago

“I bought £1,300 of Marmox Thermobloc and this firm was the cheapest supplier. The stuff was delivered in 2 days as I missed the slot for the next day. The only downside was that I did not get any tracking information so was unsure where the goods were.”

Helpful Report

Posted 2 years ago

“Good delivery, but lack of communication after order purchased on when estimated it would come.”

Helpful Report

Posted 3 years ago

“Product quality is good but the cost of delivery is too much. We paid nearly £14 for 2.5kg bag. Ridiculous”

Helpful Report

Posted 3 years ago

“Good range of tile trim and quick delivery.”

Helpful Report

Posted 3 years ago

“Very happy with the service. Had put the wrong address. Order was made out of office hours. But call up next morning and was able to amend without any difficulties. Advisor was very accommodating. Delivered to site as promised.”

Helpful Report

Posted 3 years ago

“Quick friendly service,very fast refund,thankyou👍”

Helpful Report

Posted 3 years ago

“Excellent customer service. Very prompt delivery. Competitive price”

Helpful Report

Posted 3 years ago

“Ordering was easy. Delivery was quick but cost of delivery was higher than expected. Tiles were as described but not great quality. You get what you pay for I guess. I was trying to replace a couple of cracked tiles from a different supplier who had discontinued their brand.”

Helpful Report

Posted 3 years ago

“The goods were what were needed but delivery a bit pricey”

Helpful Report

Posted 3 years ago

“Very quick in sending samples and my contractor placed an order which he is told will arrive in a few days. Only gripe was I could not get through to their sales on the phone. The number on the website was answered by recorded message, voicemail or simply dropped the calls.”

Helpful Report

Posted 3 years ago

“Goods delivered on time, but poorly packaged, customer service was excellent and replacements sent immediately, can not fault service”

Helpful Report

Posted 3 years ago

“Items arrived well protected on a pallet, although 1 day later than stated at purchase. This meant I waited home all day to take delivery, which did not happen. I telephoned Tile Experience, who chased it up to arrive the following morning. The people at Tile Experience responded well, but were let down by their sub-standard delivery company. Delays happen, but a message advising of this to free me from waiting should have been sent. Nonetheless, the attitude of the Tile Experience people & condition of received goods mean I would consider them for future purchases.”

Helpful Report

Posted 3 years ago

“Quick delivery.”

Helpful Report

Posted 3 years ago

“Great fast delivery but the non boxed Marmox panels could have had the corners protected>”

Helpful Report

Posted 3 years ago

“Very helpful support (James) was very fast and clear on response. Only minus was that the driver didn’t delivery inside our house so my wife was left alone with the heavy boxes until I got home from work.”

Helpful Report

Posted 4 years ago

“Sent for sample tile- free + free delivery. Arrived very promptly”

Helpful Report

Posted 4 years ago

Tile Experience is rated 4.8 based on 2,236 reviews