The products and efficiency of delivery are excellent. Sadly packaging really lets them down. Our delivery contained a tub of dry fixative that was left to slide up and down the tunnel made of the matting we purchased. The outcome was the fixative did indeed slide up and down which caused the fixative lid to burst and the content to cover everything with in the parcel. By the time it was delivered onto my wooden deck most do the fixative had drained from the packages and rest sat in the rain which of course then went hard over night! They were super fast at replacing the fixative which turned up in a box which when opened had the fixative packed upside with the bottom facing up. Fortunately this one had not spilled out.