Recently purchased an item from Tile Experience. Ordering was very easy but the delivery wasn't. Thankfully dealing with the company (Lee) regarding this issue was excellent and very communicative. As the delivery cost was a lot more than normal, I was disappointed with the handling. Had it not been for that I would have rated it five star. Please sort out your delivery company. They need to allow communication in order to change times if the person isn't home and leave a note to say delivery was attempted. Without that, how is the customer to know what is going on.