Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,237 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,237 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 5th July 2025

Davide

Tile Experience 5 star review on 28th May 2025

Hayley

Tile Experience 5 star review on 9th May 2025

Jess

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection of products, arrived on time, delivery charges very expensive.”

Helpful Report

Posted 2 years ago

“The products and efficiency of delivery are excellent. Sadly packaging really lets them down. Our delivery contained a tub of dry fixative that was left to slide up and down the tunnel made of the matting we purchased. The outcome was the fixative did indeed slide up and down which caused the fixative lid to burst and the content to cover everything with in the parcel. By the time it was delivered onto my wooden deck most do the fixative had drained from the packages and rest sat in the rain which of course then went hard over night! They were super fast at replacing the fixative which turned up in a box which when opened had the fixative packed upside with the bottom facing up. Fortunately this one had not spilled out.”

Helpful Report

Posted 2 years ago

“It's hard to say. I ordered a sample, which I would have been willing to pay for, but which was free. What arrived was a pale blue tile the size of a coaster. I didn't get any idea of the marbling effect, or what the gold would look like. I mean it was no effort to me - but I couldn't possibly decide to buy based on what I got. I emailed to ask if there was another way to get a sample and didn't hear back.”

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Posted 2 years ago

“Recently purchased an item from Tile Experience. Ordering was very easy but the delivery wasn't. Thankfully dealing with the company (Lee) regarding this issue was excellent and very communicative. As the delivery cost was a lot more than normal, I was disappointed with the handling. Had it not been for that I would have rated it five star. Please sort out your delivery company. They need to allow communication in order to change times if the person isn't home and leave a note to say delivery was attempted. Without that, how is the customer to know what is going on.”

Helpful Report

Posted 2 years ago

“Ordered a Shower Niche and paid for next day delivery, which didn't happen. On receiving the goods, the Box it was packaged in had clearly been squashed and the corner of the Niche was damaged. The product is as described in size, shape and construction but should be protected by bubble wrap to avoid damage in post. Luckily I also bought the waterproof tape which was used to cover up the damage. Cost of product is competitive but I'd rather pay an extra pound or two to get it undamaged.”

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Posted 2 years ago

“Ordered a sample and never received it and now not required.”

Helpful Report

Posted 2 years ago

“Good price for product but didn’t receive email about delivery date or time.”

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Posted 2 years ago

“I did non received my samples”

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Posted 3 years ago

“Please can you send me an invoice, I have not yet received one for my order last week,apart from that very good”

Helpful Report

Posted 3 years ago

“Lovely product but the postage cost was £18. That Is insane. Adjust that please, it puts me off using you.”

Helpful Report

Posted 3 years ago

“Room for improvement. Ordered 138 tiles plus adhesive/grout for a little job on a hearth 36 tiles turned up damaged due to inadequate packaging. Nobody answers the phone, had to find the company on social media and ask for them to call me. Advisor seemed annoyed that I was calling about receiving a box full of broken bits I took an additional email but replacements were sent, they took twice as long to arrive as the original order and again arrived with another five damaged. Managed to use damaged ones for cuts and inconspicuous areas as I'd already run out of time and patience. Tiles are beautiful, it really is a shame that the packaging is so poor. (Fragile items in a thin single wall box wrapped in a bit of bubble wrap?, An extra quid on packaging would have saved £70+ in replacements 🤷🏻‍♂️)”

Helpful Report

Posted 3 years ago

“Overall, placing an order was a simple and painless process. However, it would be great if I actually had received the item I have paid for, but as yet, nothing. This poor review has been received due to the garbage service provided by the APC courier you use. When a text message is sent to a customer to inform them of a specific delivery day and time, (which arguably keeps a person locked to their home address) but then does not show up, it simply isn't good enough. If it had arrived as stated, then I would have given 5 stars. Let's wait and see if the product turns up. A little disappointing so far.”

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Posted 3 years ago

“Ordered some Mapei primer paid £13 for next day delivery which i thought was expensive but i needed it quickly , it arrived 1815 next day which was pretty useless really”

Helpful Report

Posted 3 years ago

“Waited 3 days for it to arrive when I paid over £13 for next day delivery. Said I was going to get an email and tracking order from the postage company and I never did. Disappointing but not the end of the world”

Helpful Report

Posted 3 years ago

“sample tile sent quickly, unfortunately too thick so not suitable”

Helpful Report

Posted 3 years ago

“Quick delivery of sample tiles which my customer was pleased with. I was quite pleased to receive a discount code, which to my disappointment didn't work. After calling them to be given another code to try I found the price had gone up by around 10%(this code didn't work either). Having left the items in my basket I was emailed another code in the form of a coupon (this also didn't work). Now shopping around to buy the tiles elsewhere as already quoted my customer on the original prices.”

Helpful Report

Posted 3 years ago

“One part of my order turned up the next day which was brilliant. The other part we ordered still has not shown up 2weeks later.”

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Posted 3 years ago

“Ordered sample hexagonal tiles. Arrived promptly and beautiful colours. However the samples were rectangular in shape so unfortunately we could not visualise them in a hexagonal shape on our floor”

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Posted 3 years ago

“Delivery was a disappointing. Although notice was given I asked my neighbour to take delivery. Unfortunately, the driver didn't knock next door or leave a card? No contact was made and I had to look up APC to arrange to collect it from their depot as they could only deliver on Monday? I'm picking it up tomorrow.”

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Posted 3 years ago

“Tile firm are excellent but third smashed in transit. Have contacted them and they are happy to send more, see how that goes.”

Helpful Report

Posted 4 years ago

Tile Experience is rated 4.8 based on 2,237 reviews