Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, Croydon
Rating: 4.76

4.8 Rating 2,151 Reviews

95 %

of reviewers recommend Tile Experience

4.8

Based on 2,151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,
Croydon
CR0 4YY

Tile Experience 5 star review on 26th April 2025

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and simple ordering process”

Helpful Report

Posted 8 years ago

“For: Cheapest price found online for the tile adhesive I needed, discount for bulk order. Against: Delivery arrived a day earlier than quoted but luckily I was in to accept it. Arrived on a pallet which fell apart as it was unloaded, causing some of the bags to break open, had to stick tape over the holes so they didn't go off.”

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Posted 8 years ago

Good morning Diane. Sorry about that pallet issue you had. But never fear if any product is not able to be used we will replace it free of charge. Just let us know how many bags need to be replaced. Deliveries some times do let us down as its the one part that's out of our hands. Please call us on 02086894187. Thanks for your order and especially for the review. Regards The Tile Experience

Posted 8 years ago

“The epoxy resin grout I bought from this company failed to set properly which was the manufacturer's fault and not this company. However, Lee did not try and fob me off and immediately and without any prompting from me sent a replacement and at over £30 a tub, this was not a giveaway. Throughout, the Tile Experience did all they could to put the matter right and I rate their service as very good indeed. I would certainly use them again”

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Posted 8 years ago

“The delivery was on time and the tiles represented good value for money. I would have given 5 stars but the tiles were 96 mm square, not the 100 mm it states on the advert and box.”

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Posted 8 years ago

Hello, This is a situation that occurs from time time. Most manufacturers recommendations state that the covered area includes a grout joint of 4mm per square metre, particularly on using modular sized tiles (100x100, 200x200 etc.) as often contractors can match the wall and floor grout lines together. This has no effect on the overall appearance of the tiled area, but it can make a difference when using both together.

Posted 8 years ago

“Tiles were delivered very promptly and look as good as I had hoped. Three tiles had broken corners but fortunately it wasn't a problem.”

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Posted 8 years ago

“Helpful staff and order arrived quickly”

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Posted 8 years ago

“All turned up in the timescale promised,thanks”

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Posted 8 years ago

“There were a few chipped tiles, they were not, in my opinion, very well packaged. Apart from that the service was good and on-time, and the tile quality/value was good. I would advise ordering a few spares. Would recommend service.”

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Posted 8 years ago

“Great prices shame about delivery costs”

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Posted 9 years ago

“received my order within 24 hours of ordering, super fast.”

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Posted 9 years ago

“Great price and quick delivery”

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Posted 9 years ago

“Good. Prompt service, prompt servic”

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Posted 9 years ago

“I did not initially receive the Product I ordered. Tile Experience acknowledged this was due to their error. The situation was resolved quickly and satisfactorily.”

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Posted 9 years ago

“Good price and delivery, no problems. All items in stock, seem to carry full range of Marmox showerlay and boards (others don't).”

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Posted 9 years ago

“tiles arrived extremely quickly and appear to be okay. We had one damaged tile but haven't checked the rest yet as we were going on holiday. Bathroom is being started tomorrow so will know more then. At the moment we are extremely pleased with the service. Also ordered 4 sample tiles as we couldn't make up our minds which we preferred and were surprised to receive whole tiles and not just small samples.”

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Posted 9 years ago

“Got what I wanted and quickly too.”

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Posted 9 years ago

“An excellent company to purchase from. Next day delivery, We will definitely be purchasing again.”

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Posted 9 years ago

“prompt delivery, goods as expected.”

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Posted 10 years ago

“Very easy to order and was delivered when they said they would deliver. Would use again”

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Posted 10 years ago

“Delivery notification could have been automated.”

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Posted 10 years ago

Tile Experience is rated 4.8 based on 2,151 reviews