Tile Experience Reviews

Name: Tile Experience
Address: 108 Beddington Lane , ,, , 108 Beddington Lane , ,, London
Rating: 4.76

4.8 Rating 2,362 Reviews

94 %

of reviewers recommend Tile Experience

4.8

Based on 2,362 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

020 8689 4187

Email:

info@tileexperience.co.uk

Location:

108 Beddington Lane , ,, , 108 Beddington Lane , ,
London
CR0 4YY

Tile Experience 5 star review on 15th October 2025

Anonymous

Anonymous // 01/01/2019

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“Sample never arrived”

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Posted 3 years ago

Good Afternoon, Sincere apologies regarding this. It was shipped on time via the Royal Mail 48 hour tracked service that we use for samples. Having spoken to Royal Mail, it appears that your free sample order was sadly lost by them. We will happily resend you another one. Sorry for any inconvenience caused by this.

Posted 3 years ago

“FROM SAMPLE REQUEST, TO ORDERING, TO DELIVERY - NO PROBLEMS AT ALL. WOULD RECOMMEND TILE EXPERIENCE.”

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Posted 3 years ago

“Very helpful company very helpful delivery driver these people deserve your business. Let their standard be an example to other amazing !!”

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Posted 3 years ago

“efficient delivery of samples I requested. Unfortunately, the' blue' tile was't blue at all (grey)”

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Posted 3 years ago

“I only ordered a sample but it was easy and delivery was quick. Will use again!”

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Posted 3 years ago

“Delivered next day and the product was brilliant. Did just what I had hoped for.”

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Posted 3 years ago

“Very good service and tiles”

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Posted 3 years ago

“Found what I wanted quickly, great product”

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Posted 3 years ago

“Simple to order. Arrived in good time and bearing in mind they are very fragile, I was pleasantly surprised to find zero damage. I will be ordering more in the near future!”

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Posted 3 years ago

“The products and efficiency of delivery are excellent. Sadly packaging really lets them down. Our delivery contained a tub of dry fixative that was left to slide up and down the tunnel made of the matting we purchased. The outcome was the fixative did indeed slide up and down which caused the fixative lid to burst and the content to cover everything with in the parcel. By the time it was delivered onto my wooden deck most do the fixative had drained from the packages and rest sat in the rain which of course then went hard over night! They were super fast at replacing the fixative which turned up in a box which when opened had the fixative packed upside with the bottom facing up. Fortunately this one had not spilled out.”

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Posted 3 years ago

“Order received as promised the following day. Unfortunately a number were damaged in transit. Tile Experience replaced these, no problem, again received the following working day. A very professional outfit, thank you.”

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Posted 3 years ago

“Purchased tiles for kitchen and they are great quality, some were damaged during delivery but was quickly sent replacements for the damaged ones, I will definitely buy from here again and the price was great.”

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Posted 3 years ago

“I wanted 12 small ceramic wall tiles- I got what I needed wanted promptly- excellent service and good value. Thanks”

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Posted 3 years ago

“Fantastic to deal with, great product great service.. Quality!!!”

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Posted 3 years ago

“Good service with fast delivery and reasonable price”

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Posted 3 years ago

“It's hard to say. I ordered a sample, which I would have been willing to pay for, but which was free. What arrived was a pale blue tile the size of a coaster. I didn't get any idea of the marbling effect, or what the gold would look like. I mean it was no effort to me - but I couldn't possibly decide to buy based on what I got. I emailed to ask if there was another way to get a sample and didn't hear back.”

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Posted 3 years ago

“The item arrived poorly packaged and broken. Tried calling several times to report issue but they do not answer the phone. Left a message but no callback or email. I had to source a replacement locally at my own expense. Very dissatisfied. It was a very poor tile experience”

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Posted 3 years ago

“Gods service, items arrived promptly and well packaged Lithofin intensive cleaner, works on Marshall’s ceramic paving”

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Posted 3 years ago

“Fantastic service. Not only are the tiles great, but the next day delivery really is next day, and the people who work there are actual humans who email you back and call you, and speak politely and try to fix your problems. I had an issue with a few tiles that had broken in transit and I was sent new ones before I knew it. Lee was particularly great in this respect and called me minutes after I’d emailed to confirm. Couldn’t recommend these guys more.”

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Posted 3 years ago

“Excellent, courteous, helpful and prompt service.”

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Posted 3 years ago

Tile Experience is rated 4.8 based on 2,362 reviews