The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,676 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,676 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, efficient service and you can speak easily to a person if you have any queries!”

Helpful Report

Posted 2 years ago

“Fast efficient service”

Helpful Report

Posted 2 years ago

“I order a diary every year, always friendly professional help.”

Helpful Report

Posted 2 years ago

“Bought my diary, as usual, from the Pen Company, easy to order, prompt delivery and excellent quality.”

Helpful Report

Posted 2 years ago

“A xmas gift that arrived quickly”

Helpful Report

Posted 2 years ago

“Thank you for a very satisfactory transaction!! Jacquie”

Helpful Report

Posted 2 years ago

“Great service and price”

Helpful Report

Posted 2 years ago

“Kaweco is a firm favourite of my husband & when I saw this I knew it would be a fabulous gift for Christmas. The website was easy to navigate, my order arrived promptly, very pleased with everything, thank you.”

Helpful Report

Posted 2 years ago

“Got a hard to find American own in England at a fair price”

Helpful Report

Posted 2 years ago

“❗️I have written requesting a refund with a return label. I need smaller size nibs and barrel inserts however have had NO reply to my requests. RSVP Marianne Cottee marianne_cottee@btinternet.com”

The Pen Company 3 star review on 28th December 2023

Helpful Report

Posted 2 years ago

Hello Marianne, Many thanks for your feedback - unfortunately, we can find no record of you contacting us. The nibs you have order are intended to fit Kaweco pens - the model you have pictured is not a Kaweco pen and therefore these will not fit. To return the nibs simply post the back to us at the address on your receipt quoting your order number: 23120764 and we will be happy to refund your payment card for these.

Posted 2 years ago

“Brilliant. Just what he wanted - a pen for a large hand.”

Helpful Report

Posted 2 years ago

“Pen arrived promptly and was a good price. Only problem was the package had a strong diesel smell- like it had been soaked in it in transit. Very strange but pen inside the package was fine.”

Helpful Report

Posted 2 years ago

“Never ordered off the Pen Company before but I must say the service was excellent. Great customer service on the phone and really quick delivery, highly recommended.”

Helpful Report

Posted 2 years ago

“Excellent service cannot be faulted”

Helpful Report

Posted 2 years ago

“Love your selection of products. My order came earlier than expected”

Helpful Report

Posted 2 years ago

“Never been a customer before but I am very impressed by the simplicity and efficiency of placing an order and the quick delivery. I will be using them in the future especially to order my paperblanks diaries.”

Helpful Report

Posted 2 years ago

“This item was purchased as a gift and was delivered to recipient. I have not seen it personally, but there were no problems with delivery and the item was well received so presumably everything is fine.”

Helpful Report

Posted 2 years ago

“Could not be happier with my purchase. Great selection to choose from but also speed of service, engraving and delivery to Australia was faultless. Thank you”

Helpful Report

Posted 2 years ago

“Lovely product with best price and prompt delivery - will definitely use The Pen Company again”

Helpful Report

Posted 2 years ago

“I love the large selection at The Pen Company but also the great service. I recently had to make an addition to my order and I received a response immediately.”

Helpful Report

Posted 2 years ago

The Pen Company is rated 4.9 based on 9,676 reviews