The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,353 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,353 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although final delivery was slow pricing was favorable and communication about delayed delivery was good. Will buy again.”

Helpful Report

Posted 2 years ago

“Ordered a spare nib unit for Lamy and they sent it very fast and properly wrapped. I installed it in my Lamy Safari, but it needed a rinse and some squeeze or tight of parts was needed. The M nib size as you know is not very accurate, is a hit or miss, the one I received was on the broad side. Finally, very satisfied with my order, good place to get some spare parts. Thanks a lot.”

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Posted 2 years ago

“Excellent prompt and professional service. Would not shop anywhere else.”

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Posted 2 years ago

“The customer service from this company is excellent. From ordering to delivery it's nothing short of perfect. I have dealt with this company for many years and and never fail to be impressed with the service and the products.”

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Posted 2 years ago

“Amazing service, amazing pen... Love from Istanbul...”

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Posted 2 years ago

“The item came in that I ordered, and it was very nice and then I was happy with the experience shipping was fast which was a bonus!”

The Pen Company 5 star review on 17th September 2023

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Posted 2 years ago

“Great pens for my urban sketches.”

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Posted 2 years ago

“Excellent customer service and products with fast delivery! Highly recommend!”

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Posted 2 years ago

“The pen I wanted at the price I needed! You may it easy to find a new fountain pen for the journal I was using to write an academic paper. My old pen didn't adhere to the paper as well as I wanted. My new Pelikan with its broad nib is perfect! I also use it now for greeting cards and other personal correspondence. Thank you!”

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Posted 2 years ago

“I’m delighted with my diary, always 1st class service from this company”

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Posted 2 years ago

“I love this company. I always buy through them. Service is excellent. Give clear information about what is on offer. Wick delivery .”

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Posted 2 years ago

“This is the fourth pen we have ordered for our grandchildren's twenty first birthdays . We have had the pens engraved and they have all looked very modern and smart. The service was brilliant! Thank you ! Four down , three to go !”

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Posted 2 years ago

“Very good service. A great range of diaries to choose from.”

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Posted 2 years ago

“Excellent service and best prices found. Ordered three pens and mechanical pencils, with engraving and delivered within a few days.”

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Posted 2 years ago

“Ordered a Lamy Foutain pen and separate leather holder - annoyingly latter is a fraction too small ( and that after I looked for "suitability which I did not find) Good quality and delivered early.”

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Posted 2 years ago

“I have bought lots of stuff from The Pen Company. Every order has been perfect. Delivery is always very quick and their prices are keen. I will keep coming back 😁.”

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Posted 2 years ago

“Every year I order a Paperblanks diary from The Pen Company. I have already ordered my 2024 diary which I received promptly, as always. Very happy with the service.”

The Pen Company 5 star review on 11th September 2023

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Posted 2 years ago

“Excellent service Lovely paperblanks diary. Prompt delivery and careful packaging”

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Posted 2 years ago

“They've been prompt with all my orders, everything was well packaged and communications were good. Their prices are very competitive too :)”

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Posted 2 years ago

“The Pen Company is wonderful. I have purchased several pens and they have all been delivered to my New Zealand address within the 5 to 10 days promised, in perfect condition. The range of pens and accessories is huge and the website is fantastic. The service from James and Jack has been superb and I have nothing but praise for this company and will only order from them for consumables and, dare I say it, more pens!”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,353 reviews