The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,710 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service. Quality products. Thank you”

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Posted 8 months ago

“I couldn't get the refills I needed from Cross, so I looked farther (from the US) - - and ended up finding them at The Pen Company, in ENGLAND! And I couldn't believe they arrived so expediently, but they did, customs and all - - 6 days from my order date (shipped the next day, Royal Post). I would highly recommend The Pen Company to anyone.”

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Posted 8 months ago

“Wonderful selection of pens. I found exactly what I needed in no time at all and having made my selection, my pen arrived within 24 hours. Very impressive indeed”

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Posted 8 months ago

“Schmidt S635 Mini Ballpoint Refill is excellent & fit with my old ballpoint pen hope to buy again”

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Posted 8 months ago

“easy system to get pen engraved and delivered. thanks”

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Posted 8 months ago

“Great pens! I couldn't really find it anywhere else”

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Posted 8 months ago

“Second purchase from the Pen Company. Very happy with the fountain pen I purchased. Arrival took a while as the manufacturer was behind filling orders. Pen Compant was very responsive to my inquiries. Would not hesitate to order from them again.”

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Posted 8 months ago

“Items arrived exactly as described, well packaged and labeled with great follow-up customer service on shipping details and tracking! A+ rating for customer satisfaction. Quality product at a reasonable cost, would definitely recommend!!”

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Posted 8 months ago

“Honest seller, affordable prices.”

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Posted 8 months ago

“About 15 years ago; I dropped a two-month-old Montblanc rollerball onto a wooden floor; it was f**C*ED... I needed a replacement & bought a LAMY rollerball, thinking I would buy something better later. I have used them since. I was looking for a colour specific LAMY for a new Leuchtturm 1917. The Pen Company was returned in the search results; the listing was cheaper than I was expecting. Bought online - the pen & refills arrived within the indicated timescale, the item was exactly as described & what I was excepting.”

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Posted 8 months ago

“As a professional fountain pen collector, this is a company I constantly buy from. I am very satisfied with them. I recommend them to everyone. The products you receive come directly from the factory and are brand new, never opened. Pen enthusiasts know that finding “real” unused, “real” brand-new pens is difficult! You'll find them here.”

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Posted 8 months ago

“A beautiful Carandash holster.”

The Pen Company 5 star review on 3rd February 2026

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Posted 8 months ago

“The Pen Company customer service is very prompt, helpful and conscientious. I will happily buy writing products from them again.”

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Posted 8 months ago

“Service was fast accurate and professional”

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Posted 9 months ago

“The pen that I ordered arrived just as I asked. I requested that it be tried out before dispatch- I don’t not know if that was done but I got exactly what I wanted”

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Posted 9 months ago

“Great pen, great service. Despatched immediately and quickly arrived. Loving my new Kaweco AL Sport Fountain Pen.”

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Posted 9 months ago

“Ordered several packs of cartridges which arrived promptly. Have ordered from the Pen Company in the past, they have a good range and reasonable prices.”

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Posted 9 months ago

“An easy website to navigate and super fast delivery of item”

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Posted 9 months ago

“I contacted the Pen Company and spoke to James who wasrvery helpful. I wanted a Graf Macassar pen with the Oblique Medium nib. That is quite a rare pen as they are made in quite small numbers. It was no problem at all. James had accurate stock information that he was expecting onedwithin 24 hours. I had my pen in 48 hours. No one else i phoned in the uk came close.”

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Posted 9 months ago

“Everything was good. Prompt service and highly recommemnded.”

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Posted 9 months ago

The Pen Company is rated 4.9 based on 9,710 reviews