The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,303 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,303 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 6th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I couldn’t find refills for a Montegrappa pen anywhere including Amazon. But The Pen Company had them. Good price and reasonable shipping cost. Excellent service. Thank you!”

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Posted 7 months ago

“I really appreciate The Pen Company being able to ship their products internationally. Because of this, I was able to buy a Kaweco EMR pen which would have been really difficult for me to get otherwise, living in South East Asia. Item arrived in a safe and timely manner. Works as expected even with a custom nib, but I acknowledge any problems related to the custom nib would be on me.”

The Pen Company 5 star review on 4th June 2025

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Posted 7 months ago

“Good service”

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Posted 7 months ago

“The Watermans were expertly engraved and will make beautiful retirement gifts for our faculty. Appreciated how quickly they arrived, as well.”

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Posted 7 months ago

“Inks received promptly and as promised. One of the few resources to carry what I wanted. Will follow and use again.”

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Posted 7 months ago

“I've ordered three pens from The Pen Company and each time I've been impressed by the speed of delivery and the quality of packaging. I am confident that what I order will be what I get, which isn't always the case when you shop with the internet giants.”

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Posted 7 months ago

“Very quick, efficient, and friendly.”

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Posted 7 months ago

“they're incredibly efficient, friendly & great speedy delivery of my gorgeous new liliput pen ... had a nib issue (totally self-inflicted) & they were incredibly helpful with an instant response & very meticulous instructions to resolve my problem ... i heartily recommend them! robert”

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Posted 7 months ago

“Efficient!”

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Posted 7 months ago

“Very helpful staff.”

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Posted 7 months ago

“very reliable to have excellent products, including some that are harder to find. excellent services, shipped promptly and safely, straightforward; as understood, never even had to enquire about anything.”

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Posted 7 months ago

“Good service and helpful.”

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Posted 7 months ago

“My order was completed without fuss delivered quickly from overseas very pleased to recommend this company”

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Posted 7 months ago

“I was searching high and low for one of my Faber-Castell pencils and found them on this Pen Company. Thank you so much for offering something I love. They arrive promptly and without issues!”

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Posted 7 months ago

“I was super impressed. The pen was great value; it arrived the next day; the engraving was perfect. I honestly can't fault the company and that's not something I would often say.”

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Posted 7 months ago

“The order was filled quickly. I needed inks in the brown spectrum for a watercolor project. The colors are so rich that I can hardly wait to finish this project and move on to more colors!”

The Pen Company 5 star review on 22nd May 2025

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Posted 7 months ago

“Good service, received goods as expected and product is good quality.”

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Posted 7 months ago

“Nice people to buy from, bought a platinum pen, arrived on time and works perfect.”

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Posted 7 months ago

“Great service and comms”

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Posted 7 months ago

“Easy, fast and the right product choosen.”

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Posted 7 months ago

The Pen Company is rated 4.9 based on 9,303 reviews