The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,610 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a red and a black ink cartridge. It was delivered very promptly. Will reorder as needed”

Helpful Report

Posted 8 months ago

“Product in perfect condition, all very easy. Pen was good quality.”

Helpful Report

Posted 8 months ago

“Wonderful customer service and very friendly on the phone thanks.”

Helpful Report

Posted 8 months ago

“Was skeptical about ordering merchandise from the UK. Happy with the results”

Helpful Report

Posted 8 months ago

“Excellent service. Particular diary I use you just can't get anywhere else, but it was despatched in double-quick time and well packaged. Can highly recommend.”

Helpful Report

Posted 8 months ago

“Limited choice but delivery immediate and packaged such that damage in transit is rare”

Helpful Report

Posted 8 months ago

“Great customer service and efficient delivery”

Helpful Report

Posted 8 months ago

“Excellent service , timely notifications on order statuses , very good clean packaging . All pens were in working order , huge selection , no issues”

Helpful Report

Posted 8 months ago

“We buy all our refils and ink from The Pen Company. The website is easy to use and the goods arrive promptly Quality is excellent. My husband uses (and loses) Space Pens and I use Space Pen refils in my Parker pens (adapters for Parker are included). i buy the non standard colours of refils and ink for my Parker fountain pens The Pen Company has a good range.”

Helpful Report

Posted 8 months ago

“Very good, prompt service.”

Helpful Report

Posted 8 months ago

“Easy to navigate website. I was able to locate 3 different types of pen refills. Ordering went smoothly. I was pleased that my items were delivered quite fast as needed for writing out Christmas cards. I’m very pleased with my items and would shop here again as also competitively priced.”

Helpful Report

Posted 8 months ago

“Product arrived well in time and exactly as described.”

Helpful Report

Posted 8 months ago

“Awfuö delivery time”

Helpful Report

Posted 8 months ago

“The Pen Company is excellent. Great prices and extremely quick shipping, especially to the United States. I love how they calculate the tariffs in with their total charge so there are no surprise fees. I will continue to do business with them as long as I can. Thank you.”

Helpful Report

Posted 8 months ago

“I like the pen”

Helpful Report

Posted 8 months ago

“Excellent service from start to finish. I purchased the necklace lighter for a friend. Delivered the next day as promised. Good quality item which was very gratefully received on Christmas day. I would definitely purchase items again from The Pen Company in the future”

Helpful Report

Posted 8 months ago

“I love using their violet ink. It’s my signature colour now. - and it’s such good quality. That’s so Important as is the ability to order easily and prompt delivery.”

Helpful Report

Posted 8 months ago

“Brilliant company . Always get the perfect diary . Great customer service . I only buy my diaries at The Pen Company - they are so helpful , nothing is too much trouble and items arrive quickly and well packaged .,”

Helpful Report

Posted 8 months ago

“When I'd ordered my new diary, I realised that it was not the size I'd wanted. Emailed the company straight away to amend the order. It had already been dispatched and I received a very polite and helpful email from the pen company explaining how to exchange. As it turned out, the larger book was fine. So, 5 stars for prompt dispatch and 5 starts for customer support. Excellent.”

Helpful Report

Posted 8 months ago

“Good prices and prompt posting, thank you”

Helpful Report

Posted 8 months ago

The Pen Company is rated 4.9 based on 9,610 reviews