The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,477 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,477 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On two consecutive years I have made a mistake in my diary order and they have been most understanding and helpful!”

Helpful Report

Posted 6 months ago

“The company itself sent the product quickly and it arrived in perfect condition. The details on the website and the picture showing the item were all correct and I was pleased with the product.”

Helpful Report

Posted 6 months ago

“Excellent Service, nicely wrapped and amazing quality of the Paperblanks diaries I purchased. thank you”

Helpful Report

Posted 6 months ago

“Excellent service. Thank you.”

Helpful Report

Posted 6 months ago

“I ordered a Paperblank diary 2026 that had a cover design I could not find elsewhere and so was pleased to see it was available at the Pen Company. The diary was suitably wrapped to keep it from being damaged whilst in transit and arrived one day after ordering it. This company also has a lovely collection of other stationary goods.”

Helpful Report

Posted 6 months ago

“Excellent and swift service, without complications…a rare experience nowadays.”

Helpful Report

Posted 6 months ago

“Good price and my order arrived well packaged and promptly. I Would recommend and will make more purchases in the future.”

Helpful Report

Posted 6 months ago

“Great range of pens and accessories. Easy to order what I wanted, and super fast delivery.”

Helpful Report

Posted 6 months ago

“I was able to find a difficult to find product a delivery was quick”

Helpful Report

Posted 6 months ago

“Excellent service and quality”

Helpful Report

Posted 6 months ago

“Always quality products and great service! Hoping the US tariffs don't affect them too much.”

Helpful Report

Posted 6 months ago

“The pen refills turned out to be faulty but the the company promptly replaced them without argument”

Helpful Report

Posted 6 months ago

“I order a Paperblanks Mini Diary every year. They are not only invaluable but also beautiful, and the service from The Pen Company is invariably excellent. Thank you.”

Helpful Report

Posted 6 months ago

“Fast delivery and product as expected”

Helpful Report

Posted 6 months ago

“Excellent service, competitive prices, fast delivery - I’ll definitely be ordering again!”

Helpful Report

Posted 6 months ago

“The items that I ordered and received were of quality and arrived in a timely manner.”

Helpful Report

Posted 6 months ago

“I had an order but could not be sent as it was out of stock which was okay. My order was cancelled without a notification (just realised via refund notification of my bank). I ordered my Kaweco from another company and then see thepencompany got the payment again via my bank account and sent the package. All happened without a notification. I won't use this website again.”

Helpful Report

Posted 6 months ago

Hello Zeynep, Many thank for your feedback. The item you ordered was marked as: ”Stock expected in 7-14 days”. As soon as stock arrived your order was processed and dispatched - no payment was ever taken until this time. Your order was never cancelled (on the rare occasion we may have to cancel a customer order we will always contact them via email and/or phone). As stated on our website, we do not take any payment until items are ready to dispatch - this only happens as an order is being packed for dispatch. When you placed your order your bank issued a pre-authorisation (no payment was debited). The confusion may have arisen as the pre-authorisation entry expired from you bank’s reporting - different banks handle this differently. This can be particularly confusing with the messaging that the bank priories via mobile push notification. In the case of your bank, Monozo, they list this as a refund in the push notification - this is not actually accurate as no payment has been taken at this time. You are very welcome to return your order for a full refund if you wish to - please contact us if you require further instructions on how to go about this. We appreciate this may have caused some confusion, however, we do not have any control over the banks messaging and how they handle deferred payments.

Posted 6 months ago

“The website is clear and easy to use, with measurements to make sure you choose the size you want (diary). The products are of excellent quality, and always arrive speedily. I have been using The Pen Company for years and will continue to do so!”

Helpful Report

Posted 6 months ago

“The Pen Company is always reliable. I buy my diary from them every year.”

Helpful Report

Posted 6 months ago

“Excellent service - they had a great selection of pens and I found exactly what I needed, with super speedy delivery. Would definitely recommend!”

Helpful Report

Posted 6 months ago

The Pen Company is rated 4.9 based on 9,477 reviews