The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,675 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,675 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well packed and delivered very quickly . Thank yo you”

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Posted 2 years ago

“Excellent helpful advice on the phone. Pen arrived sooner than expected and was exactly what I wanted. Thank you 😊”

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Posted 2 years ago

“Excellent service, excellent product, satisfied customer.”

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Posted 2 years ago

“Excellent service.”

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Posted 2 years ago

“Lamy double pen case - good value and arrived quickly.”

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Posted 2 years ago

“Always order my pen refills from here.”

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Posted 2 years ago

“Superb service good quality merchandise with good engraving.”

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Posted 2 years ago

“Would have given more stars if possible. Emailed James a question, he responded right away, then I placed an order and he had the pen engraved in Korean characters and shipped within a few hours. Arrived royal mail quicker than expected, everything was right. Usually good prices or free engraving comes at the cost of good service but this store had the best customer service of any online retailer I have ever seen as well as the best prices. 10/10 would recommend.”

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Posted 2 years ago

“Your representative showed excellent knowledge of my needs and quickly arranged the supply of the correct refill at a reasonable price.”

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Posted 2 years ago

“Very quick service and super helpful on the telephone”

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Posted 2 years ago

“Very good.”

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Posted 2 years ago

“Very happy with the service, happy to use the company again, Also very competitive on the price”

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Posted 2 years ago

“Good product, delivered promptly for a reasonable price.”

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Posted 2 years ago

“Very friendly helpful staff and prompt delivery !”

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Posted 2 years ago

“Great service and quick dispatch”

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Posted 2 years ago

“Fantastic customer service. Fast delivery. Polite and courteous”

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Posted 2 years ago

“Great service and pleasant to deal with”

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Posted 2 years ago

“Good experience”

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Posted 2 years ago

“I ordered a replacement barrel for my Shaeffer pen. It arrived very quickly and works well. Fully recommend this company.”

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Posted 2 years ago

“Excellent service, prompt delivery and items as described”

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Posted 2 years ago

The Pen Company is rated 4.9 based on 9,675 reviews