The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,493 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good prices and very good customer support. A pity that, due the Brexit, prices are no longer so advantageous due the customs charges. A Spanish customer.”

Helpful Report

Posted 4 years ago

“Tried to obtain diary in local retail outlets but difficult to source. Quickly found The Pen Company; should have used them from the start. Shipment immediate, excellent response. Recommend to others, certainly.”

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Posted 4 years ago

“The pink pen that I received is perfect, but the purple not so much. Its honestly like a light blue so i was pretty dissapointed.”

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Posted 4 years ago

“I still am amazed when I receive exemplary service, not often do you find it these days; personally would award The Pen Company 6*, if I could. Thank you.”

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Posted 4 years ago

“I received very quickly and with great satisfaction the products ordered which correspond perfectly with their advertisements. It is always a pleasure to use the services of The pen company. Michel Lemay, Montréal (Québec), Canada”

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Posted 4 years ago

“Ordered stuff It arrived On time and all correct.”

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Posted 4 years ago

“I purchased this pen as a gift and I'm very happy with the service, delivery and the pen itself. Thank you!”

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Posted 4 years ago

“Very good and fast delivery. But the pen quality is not as expected. It is very scratchy. Wish I can exchange for a different one”

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Posted 4 years ago

“The Pen Company gives fast answers and confirmation, follows up efficiently and delivers what is promised. Good quality of service and want to point to James as a very good service contact.”

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Posted 4 years ago

“Wow! Honestly, I am so happy that I found The Pen Company as for some reason, it is almost impossible to find Paperblanks' diarys in the Grande format in Sweden. I'd been looking for a Paperblanks diary for 2022 in the Grande format (A4) both in Sweden and Finland and was so frustrated. Then I decided to give my research one last go and found The Pen Company and decided to give them a try. Two days later, I had my beloved calendar in my hands! I will definitely buy my next one from The Pen Company as well in order to support this kind of Premium selection and well working delivery (DHL Express).”

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Posted 4 years ago

“very happy with my order”

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Posted 4 years ago

“Pleased with the pen I ordered, exactly as the man described. He was most helpful in helping me to decide, this is my second purchase, great service!”

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Posted 4 years ago

“Easy site to navigate, great products, fast delivery and we'll packaged.”

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Posted 4 years ago

“Excellent advice and help with supply of a vital component. Thanks James!”

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Posted 4 years ago

“Easy to order. Arrived quickly and in excellent condition. Thank you”

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Posted 4 years ago

“Couldn’t find a planner I loved until I found this site. Shipping to the US was very fast. Well packaged, and absolutely gorgeous in person. I’ll definitely be ordering again next year.”

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Posted 4 years ago

“Beautiful pen. Excellent delivery. Highly recommend”

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Posted 4 years ago

“I was very pleased with their returns service and fast delivery of my new order. Great customer experience. Thanks.”

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Posted 4 years ago

“Excellent customer service! Quick despatch of my order which arrived the following day (4 days before Xmas). Good email communication confirming acceptance and despatch of my order. This was the only company that I could find with the exact Paperblanks diary I was looking for to give as a gift. I would order from The Pen Company again.”

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Posted 4 years ago

“This is a great company. I have ordered a few times now and will likely come back. Good service, good value and prompt delivery...Great job 👍”

Helpful Report

Posted 4 years ago

The Pen Company is rated 4.9 based on 9,493 reviews