The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,710 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt delivery, overall great service and competitive pricing. Thank you !”

Helpful Report

Posted 4 years ago

“Bought some genuine refills for a Lamy ball-point pen. Competitive price, good selection of sizes and colours, quick despatch and free postage above a minimum order value. Excellent service.”

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Posted 4 years ago

“Really beautiful Pen that is wonderful quality and a joy to write with”

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Posted 4 years ago

“Great service and really lovely items. Very pleased with my purchases”

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Posted 4 years ago

“Great service, speedy despatch and delivery, thank you! ⭐️⭐️⭐️⭐️⭐️”

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Posted 4 years ago

“Easy to order with a reliable delivery”

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Posted 4 years ago

“Very quick -had all I wanted for various fountain pens - excellent and efficient.”

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Posted 4 years ago

“For the service 9.7/10.”

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Posted 4 years ago

“I ordered the wrong refill but the team were happy to help, advise and replace for the correct item. Great service.”

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Posted 4 years ago

“Excellent service It’s the only place to get refills for your pens”

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Posted 4 years ago

“Excellent speedy service and product.”

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Posted 4 years ago

“Lovely pen - arrived quickly. Pleased with level of service.”

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Posted 4 years ago

“I recently ordered a set of 4 x replacement ink cartridges for my LAMY pen. The cartridges arrived promptly however when I opened the packaging I could only find 3 x cartridges inside. On speaking to the Pen Company via telephone they had no hesitation in setting about forwarding me an additional cartridge. To my embarrassment, I found the fourth cartridge lying on the floor underneath the settee where it had fallen out when I had initially opened the packaging. I subsequently rang back to admit my mistake and cancel the additional cartridge. I found the Pen Company exceptionally good to deal with on both occasions and wouldn’t hesitate to use them again.”

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Posted 4 years ago

“My refills arrived quickly and were as described.”

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Posted 4 years ago

“Excellent service! Will shop again.”

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Posted 4 years ago

“The help I received as my Oder was delayed was second to none .”

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Posted 4 years ago

“The pen replacement arrived on time and were perfect for my pen”

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Posted 4 years ago

“Very good service. Prompt delivery and informative as well as being competitively priced. Exactly what you could ask for in a supplier.”

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Posted 4 years ago

“I needed to replace a pen my wife had lost on a trip overseas, and do it before she got back home! The Pen Company had a very competitive price, offered a free engraving and got it to me very quickly with its standard free postage. I doubt any other retailer could have mansged that! Well done.”

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Posted 4 years ago

“Lovely pen with beautiful engraving. I was so pleased with the end result- thank you so much, it made a wonderful present!”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,710 reviews