The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,710 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient delivery. Competitive pricing. I'll be back!”

Helpful Report

Posted 4 years ago

“I ordered a couple of Faber-Castell pens and some spares for my FC pencil. The website was straight forward to use and the order was promptly delivered. Good service, thanks Pen Company....”

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Posted 4 years ago

“Having been told by local retailers my pen was obsolete I was delighted with the quick service your company gave me. Thank you.”

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Posted 4 years ago

“Wide range of refills available. Very prompt and efficient service. Prices seem to have risen, but would still use The Pen Company every time.”

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Posted 4 years ago

“Very pleased with my purchase. Next day delivery and free postage are excellent services provided. Definitely will use them again”

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Posted 4 years ago

“Excellent products, excellent service”

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Posted 4 years ago

“Delivery was reasonably fast considering the postal situation. Great, informative and prompt customer service. Would highly recommend purchasing from this Company!”

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Posted 4 years ago

“Very professional and the order was delivered very quickly. Thanks”

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Posted 4 years ago

“It would be handy if I could track the part you sent You have very good service Thank you”

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Posted 4 years ago

“Easy ordering, fast shipping. Recommend.”

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Posted 4 years ago

“Spent weeks in New Zealand trying to find refills, ordered online in UK mid May, dispatched next day by normal post, arrived in NZ 2 weeks later. Absolutely thrilled with service and price very reasonable. Will certainly use again.”

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Posted 4 years ago

“I am very happy with this pen. The service was excellent, and the pen is perfect for journaling. Thank you for a wonderful product!”

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Posted 4 years ago

“Overall very satisfied with the order. I placed my order from RoI and didn't realise even after checkout that I would have to pay import duty as other companies I ordered from included this in their price or delivery charge if it was courier. In thus case it was ordinary post and I paid more import duty than cost of my order. Be good to have the online system show approx costs for excise duty.”

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Posted 4 years ago

“Wonderful service, I had to alter an engraving and it was problem.”

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Posted 4 years ago

“Very efficient - quick delivery including engraving - altogether very good. Thank you”

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Posted 4 years ago

“I have been shopping at The Pen Company for well over a decade. Every time I order I marvel at the simplicity, efficiency and speed of the service. I often feel that the service is on a par with what royalty probably receive when they shop. Even when there have been queries the responses have been polite, resolution focussed and the epitome of good customer care. Their engraving is beautifully done. Many significantly larger organisations could learn a lot from The Pen Company. I am very pleased to rate them five stars.”

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Posted 4 years ago

“Great selection of pens. Great customer service. Buy with confidence.”

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Posted 4 years ago

“Excellent service, fast delivery and good price. Highly recommend.”

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Posted 4 years ago

“Prompt delivery following a straightforward and effortless process for ordering.”

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Posted 4 years ago

“Service is awesome, ordered refill at 4pm and delivered by 1pm the next day!”

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Posted 4 years ago

The Pen Company is rated 4.9 based on 9,710 reviews