The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,493 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Fast efficient order & delivery.”

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Posted 4 years ago

“Lovely pen excellent service”

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Posted 4 years ago

“I ordered the pen from the Netherlands. The provision of information from The Pen company is neat. Package has been at customs for a long time. But finally received without damage”

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Posted 4 years ago

“Excellent smooth flowing refills”

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Posted 4 years ago

“Excellent service and product as always.”

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Posted 4 years ago

“Very good easy transaction correct refills arrived on time would recomend”

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Posted 4 years ago

“Great stock, easy to find what I needed, prompt processing and shipping, and order came with no issues whatsoever. Terrific job!”

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Posted 4 years ago

“I used the pen company, as I was looking for specific refills and the pen company had them in stock. Good packing, good item, good delivery,”

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Posted 4 years ago

“Excellent fast service. Arrived before expected delivery date. Excellent website with clear pictures and very high level of information about the products. I am a repeat customer and have always been very happy with my orders”

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Posted 4 years ago

“Beautiful diary received at a really good price. It arrived securely packed and I am so pleased with it. Excellent site with great choice and I will definitely use again!”

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Posted 4 years ago

“Prompt delivery of a beautiful fountain pen. Thank you.”

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Posted 4 years ago

“good selection of stationery especially diaries and excellent prompt service”

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Posted 4 years ago

“My first order with the pen company and I am very pleased, thank you.”

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Posted 4 years ago

“Easy to order via the web page. Delivery took a bit longer than anticipated but not overly long.”

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Posted 4 years ago

“Great service including prompt shipping and communication of order status. Was a little apprehensive about international shipping but everything worked out perfectly. Wouldn’t hesitate to purchase from them again.”

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Posted 4 years ago

“Service was excellent and very prompt in their delivery.”

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Posted 4 years ago

“Excellent service!!”

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Posted 4 years ago

“Thankyou Pen Company, for providing cartridges for a pen gifted to me. I have been unable to find them anywhere else. Also, for prompt delivery.”

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Posted 4 years ago

“Nice selection of fountain pens -I bought a Conklin Duragraph in lovely purple colour. Excellent service and rapid delivery even over the busy Christmas New Year period.”

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Posted 4 years ago

“After palcing the order, I wanted to add some other products to it. Unfortunately, I couldn't see my order on the website, so I couldn't amend it.”

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Posted 4 years ago

Hello Zhiying, Thank you for your feedback. It is always possible to change your order - as long as this has not already been dispatched. Simply call us, send us an email (you can respond to your order confirmation email), or send a message via the contact form on the website. No payment is ever taken until the time of dispatch so amendments can easily be made.

Posted 4 years ago

The Pen Company is rated 4.9 based on 9,493 reviews