The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,638 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,638 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've ordered three pens from The Pen Company and each time I've been impressed by the speed of delivery and the quality of packaging. I am confident that what I order will be what I get, which isn't always the case when you shop with the internet giants.”

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Posted 1 year ago

“Very quick, efficient, and friendly.”

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Posted 1 year ago

“they're incredibly efficient, friendly & great speedy delivery of my gorgeous new liliput pen ... had a nib issue (totally self-inflicted) & they were incredibly helpful with an instant response & very meticulous instructions to resolve my problem ... i heartily recommend them! robert”

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Posted 1 year ago

“Efficient!”

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Posted 1 year ago

“Very helpful staff.”

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Posted 1 year ago

“very reliable to have excellent products, including some that are harder to find. excellent services, shipped promptly and safely, straightforward; as understood, never even had to enquire about anything.”

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Posted 1 year ago

“Good service and helpful.”

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Posted 1 year ago

“My order was completed without fuss delivered quickly from overseas very pleased to recommend this company”

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Posted 1 year ago

“I was searching high and low for one of my Faber-Castell pencils and found them on this Pen Company. Thank you so much for offering something I love. They arrive promptly and without issues!”

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Posted 1 year ago

“I was super impressed. The pen was great value; it arrived the next day; the engraving was perfect. I honestly can't fault the company and that's not something I would often say.”

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Posted 1 year ago

“The order was filled quickly. I needed inks in the brown spectrum for a watercolor project. The colors are so rich that I can hardly wait to finish this project and move on to more colors!”

The Pen Company 5 star review on 22nd May 2025

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Posted 1 year ago

“Good service, received goods as expected and product is good quality.”

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Posted 1 year ago

“Nice people to buy from, bought a platinum pen, arrived on time and works perfect.”

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Posted 1 year ago

“Great service and comms”

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Posted 1 year ago

“Easy, fast and the right product choosen.”

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Posted 1 year ago

“I am happy with my purchase and would purchase from this seller again”

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Posted 1 year ago

“The Pen Company had an item unavailable elsewhere and had it an excellent price. The shipping was speedy and communication was outstanding. I would highly recommend this seller to others.”

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Posted 1 year ago

“Customer Review – Pen Company (UK) I recently purchased a sheaffer pen from the Pen Company in the UK, and overall, I’m quite pleased with the experience. The pen itself is elegant and writes smoothly. The engraving of my initials was a really nice touch—neat and well done. The packaging and presentation were also well thought out. The only minor issue I encountered was with the additional ink refill I requested. Unfortunately, the refill sent was not the correct size for the sheaffer pen I ordered. It's a small hiccup, but worth mentioning. Other than that, everything was wonderful. I appreciate the quality of the product and the overall service. Thank”

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Posted 1 year ago

“The Pen Company is outstanding. They respond quickly, and save pen owner's money! Buy the same products retail if you love spending four times the amount. Terrific!”

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Posted 1 year ago

“Excellent & prompt service”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,638 reviews