The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,877 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,877 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“Items delivered quickly and all to my satisfaction, thanks you.”

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Posted 1 year ago

“We needed pen refills. The website was easy to navigate. Check out was simple. The order came in a timely manner.”

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Posted 1 year ago

“Well packed and delivered very quickly . Thank yo you”

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Posted 1 year ago

“Excellent helpful advice on the phone. Pen arrived sooner than expected and was exactly what I wanted. Thank you 😊”

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Posted 1 year ago

“Excellent service, excellent product, satisfied customer.”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Lamy double pen case - good value and arrived quickly.”

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Posted 1 year ago

“Always order my pen refills from here.”

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Posted 1 year ago

“Superb service good quality merchandise with good engraving.”

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Posted 1 year ago

“Would have given more stars if possible. Emailed James a question, he responded right away, then I placed an order and he had the pen engraved in Korean characters and shipped within a few hours. Arrived royal mail quicker than expected, everything was right. Usually good prices or free engraving comes at the cost of good service but this store had the best customer service of any online retailer I have ever seen as well as the best prices. 10/10 would recommend.”

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Posted 1 year ago

“Your representative showed excellent knowledge of my needs and quickly arranged the supply of the correct refill at a reasonable price.”

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Posted 1 year ago

“Very quick service and super helpful on the telephone”

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Posted 1 year ago

“Very good.”

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Posted 1 year ago

“Very happy with the service, happy to use the company again, Also very competitive on the price”

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Posted 1 year ago

“Good product, delivered promptly for a reasonable price.”

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Posted 1 year ago

“Very friendly helpful staff and prompt delivery !”

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Posted 1 year ago

“Great service and quick dispatch”

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Posted 1 year ago

“Fantastic customer service. Fast delivery. Polite and courteous”

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Posted 1 year ago

“Great service and pleasant to deal with”

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Posted 1 year ago

“Good experience”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 8,877 reviews