The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,490 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,490 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Quick delivery and all items were packaged very securely - I am happy with my purchase!”

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Posted 1 year ago

“I so much appreciate being able to buy parts for my LAMY pen. All arrived in good shape.”

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Posted 1 year ago

“I purchased a magnifient Caran d'Ache mechanical pencil for my Valentine. It was here in the US in less than a week and also engraved at a nominal cost. Thank-you for your outstanding customer service....I will definitely be a repeat customer!”

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Posted 1 year ago

“Great customer service. Very responsive! Helped to make sure that the pen arrived in time for a birthday”

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Posted 1 year ago

“Incredibly helpful company. Very pleased with the support and advice given about a replacement part for my pen. Super quick delivery too, it arrived the next day!”

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Posted 1 year ago

“Excellent sevice Two refills arrived on time as predicted. Well done”

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Posted 1 year ago

“Excellent prices, wide range and great prices, especially for European pens and stationery. The website is easy to navigate. The shipping costs are reasonable and buyers get a good idea of the cost as items are added to the cart. Highly recommended.”

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Posted 1 year ago

“Great service as per usual”

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Posted 1 year ago

“Nice pen and helpful service”

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Posted 1 year ago

“Excellent. Lovely nib”

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Posted 1 year ago

“Phenomenal customer service from these people - polite and quick to respond. I purchased a pen from them in Australia a few weeks ago and wanted to return it for an exchange of a similar item. We communicated back and forth, and the customer support person was great - he guided me on the nib width selection. I just received my exchange item a few days ago.”

Helpful Report

Posted 1 year ago

“The multiple items I ordered arrived sooner than I expected, traveling from the UK to Kalamazoo, Michigan. The tracking of my order helped me to get my package inside before it froze, a concern I had with single digit (f*) weather. The inks are beautiful and the converters tranformed vintage pens I got on the cheap and gleaned up with nib cleaner. Thank You Pen Company.”

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Posted 1 year ago

“Excellent service, very prompt dispatch and high quality item at a very competitive price: goid value and really happy with my Kaweco sketch-up clutch pencil”

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Posted 1 year ago

“Fantastic and good service”

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Posted 1 year ago

“Fast shipping and well packed!”

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Posted 1 year ago

“Excellent service, the 18 years olds were very pleased especially with the personalisation.”

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Posted 1 year ago

“Got what I wanted”

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Posted 1 year ago

“Very easy to order and rompt delivery, thank you.”

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Posted 1 year ago

“Absolutely love this company as they sell the Schidt refills at a great price. Will definitely be back again to buy more refills.”

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Posted 1 year ago

“Item as described and delivery faster than expected. Great service”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,490 reviews