The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,874 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,874 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“Very happy with the product, price and service. Ordered and arrived within a couple of weeks from UK to AUS.”

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Posted 5 months ago

“Delivery time, packing and service first class, but sorry to say the quality of this year's diary to last year is not as good. The outer cover is not as thick and gives a tendancy to curl giving a sense of chinese cheapness”

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Posted 5 months ago

“Great service again”

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Posted 5 months ago

“Speedy delivery and clear website.”

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Posted 5 months ago

“Excellent service. I mistakenly ordered a diary I didn't want. THE Pen Company said to order the diary I wanted and return diary I didn't want. They immediately refunded me when they received returned diary. All handled quickly and efficiently”

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Posted 5 months ago

“An excellent company who I always use for any stationary needs. Everything arrives promptly and in good condition. I once ordered the wrong thing, my fault, and The Pen Company dealt with my error swiftly and efficiently.”

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Posted 5 months ago

“I was very happy with the service and communication from The Pen Company after my parcel was unable to be found by the delivery company. I was kept informed of the actions taken to retrieve the parcel and in the end was sent a new pen when the delivwery service failed to find the original parcel. I really appreciated that they kept me informed and asked me if I would prefer to have a replacement or have a refund. The replacement pen arrived without fuss and with a follow up email to check in. It could have been a hassle but they made it easy for me. Thank you.”

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Posted 5 months ago

“Very prompt and efficient. Big thanks to Jake who made the extra effort to help me secure the pens in the particular colour I wanted in quick time.”

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Posted 5 months ago

“Goods dispatched quickly and well packaged against breakages. Pen Heaven carry a good range of fountain pen inks from various manufacturers and are reasonably priced. A good company to do business with.”

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Posted 5 months ago

“Friendly and efficient service with good knowledge of the product”

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Posted 5 months ago

“Refills were the right price and arrived promptly. Would definitely use again.”

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Posted 5 months ago

“For the second year I have ordered a diary for my husband. Easy to order and very quick delivery.”

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Posted 5 months ago

“The pens I ordered arrived very quickly and were perfect. Thank you.”

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Posted 5 months ago

“Order arrived on time and in good condition. Ordering from the website was v straightforward.”

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Posted 5 months ago

“good efficient service and communication. good price”

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Posted 5 months ago

“Everything arrived super quickly. Really happy with the purchase and service.”

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Posted 5 months ago

“I've been a client of The Pen Company for nearly a decade and rely on them for most of my pen-related purchases. Over the years, they have filled orders from everything from a Pelikan M1000 to refills for ballpoint pens, not to mention many bottles of Diamine and other inks. Indeed, The Pen Company is my default choice when shopping for pen items and I will continue that practice. They are truly the most satisfying pen merchant available.”

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Posted 5 months ago

“Fantastic company to deal with. I always get my new diary from them. Easy site to use and really quick delivery. Thank you!”

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Posted 5 months ago

“Best price for a Conklin that I could find. My purchase was packaged well and despatched quickly. I wou5 definitely buy from The Pen Company again.”

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Posted 5 months ago

“Very happy with the speed of delivery and quality of the diary.”

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Posted 5 months ago

The Pen Company is rated 4.9 based on 8,874 reviews