The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,708 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,708 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fair price, quick service, and goods well packed for trans-oceanic delivery.”

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Posted 7 months ago

“I ram enjoying writing with my Lamy pen and I especially like the individualising of it by having my name written on the pen cap. A really nice touch.”

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Posted 7 months ago

“Fabulous ink and I asked for it to be delivered on a specific date - and it was!”

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Posted 7 months ago

“Great products offered at fare pricing. Oops since my order there has been a price increase. Regardless they have the inventory. G 9/10”

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Posted 7 months ago

“My order arrived promptly and as described. I've purchased Lamy Joy fountain pain with 3 different colours ink cartdridges and 1.5 nib. The pen writes beautifully. I'm a left handed.”

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Posted 7 months ago

“The Momento Magico is the most comfortable pen I’ve ever had, and its 1.5ml ink capacity makes it an excellent pen for daily journaling. The Amethyst variant is gorgeous, and it has markings that make it a true unicorn. I ordered mine ground down to Japanese EF, and I’m very happy with the result—it’s a true EEF that’s wet enough so it’s not scratchy, very smooth, no skips, no hard starts. This is my second Magico from Appelboom (the first one being the Pietra Salata), both customized, and both perfect. 10/10, easy!”

The Pen Company 5 star review on 29th March 2026

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Posted 7 months ago

“The pen is lovely and everything about the transaction and communication was excellent. It was a gift and the recipient was very pleased with it. Thank you so much”

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Posted 7 months ago

“Great choice of inks at great prices. Speedy delivery. Lovely company to buy from.”

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Posted 7 months ago

“Quality products and excellent service and delivery.”

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Posted 7 months ago

“Efficient, good value and reliable. Can’t do much more as an online retailer. Well done.”

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Posted 7 months ago

“An excellent choice of inks at a very reasonable price. I am delighted with the new pen I just bought also. Very quick delivery. I will shop here again certainly.”

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Posted 7 months ago

“Love the Pen Company, great products at affordable prices, great service and quick delivery”

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Posted 7 months ago

“Great Service and Product”

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Posted 7 months ago

“I have purchased about 20 plus bottles of Diamine fountain pen ink from this online company in two separate orders. They packed their shipment very well, and the freight is prompt even though I live in the United States while this outfit is located in the UK. International order and shipping did not pose any difficulty according to my personal experiences. It is a very trustworthy online company to buy from.”

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Posted 7 months ago

“no complaints”

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Posted 7 months ago

“Excellent!”

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Posted 7 months ago

“Descripton and photos were adequate. Delivery time was good enough. Packaged well.”

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Posted 7 months ago

“My sweet rescue pup got hold of my black Lamy pen and chewed the end off. Only the end was damaged - she stopped just short of biting the cartridge. The pen is one of my favorites and I thought it finished. A quick Google search led me to The Pen Company who saved my pen with a replacement body. Good price, swift service. Good as new. Thank you!!”

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Posted 7 months ago

“I am very happy with my order from The Pen Company. I was looking for a specific pen in a particular color, and they had it at a very good price. Once it became available, the shipping was not just quick, it was shockingly fast. The pen was well-packaged and it wrote beautifully right out of the box. Overall, my experience was a 10 out of 10. I would definitely order from The Pen Company again.”

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Posted 7 months ago

“Very good customer service. I made a call to the Pen Company to correct an error I had made. Spoke to a human (!) who fixed my error with no fuss. Thanks for the excellent service - and thanks for the lovely Faber Castell pen!”

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Posted 7 months ago

The Pen Company is rated 4.9 based on 9,708 reviews