The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,471 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,471 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, amazing service - I needed some advice relating to a lighter I bought and i received an immediate and friendly response.”

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Posted 5 months ago

“Fast delivery of the correct items. What more can you ask for!”

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Posted 5 months ago

“Quick shipping, great service!”

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Posted 5 months ago

“Great products, and always super streamlined ordering and fast shipping, even to the USA!”

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Posted 5 months ago

“Everything was perfect!”

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Posted 5 months ago

“Good quality products and competitive pricing. Well packed to ensure everything arrives safely. Quick delivery as well. Overall quite happy.”

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Posted 5 months ago

“Very helpful in finding the right pen”

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Posted 5 months ago

“Great range of products at competitive prices, with brilliant service; thanks so much!”

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Posted 5 months ago

“Really pleased with my paperblanks diary. Communication and delivery was excellent, as always.”

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Posted 5 months ago

“Great choice of diaries. Delivery was quick and item packaged well. Thank you.”

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Posted 5 months ago

“Competitive pricing fantastic service and free engraving which was top notch.”

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Posted 5 months ago

“I love pens and support family companies so what’s not to like? My only request is for order turnaround to be improved - in my case it took much longer than I’m owed used to, to be told that my order was in progress and being prepared for despatch.”

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Posted 5 months ago

“Superb customer service online! I had several interactions with both James and Jake through several emails across multiple orders and the way they both took the time to address my questions, provide information and find solutions was by far one of the best experiences I’ve had with any business. I am in the U.S. and there were items on their site that I simply could not find locally. I will be back!”

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Posted 5 months ago

“Good range of stock, very efficient and a well-designed website.”

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Posted 5 months ago

“Extremely well packaged item. My annual diary order always promptly dealt with.”

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Posted 5 months ago

“thank you!”

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Posted 5 months ago

“Nice refill, works well. Would have liked to have more ink colour options”

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Posted 5 months ago

“Very efficient service. Prompt delivery. Good range of Paperblanks diaries. Have used before and will do again.”

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Posted 5 months ago

“I buy my husband’s Paperblanks diary every year from The Pen Company. Always a first rate service. I’d highly recommend them.”

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Posted 5 months ago

“Excellent company. Very helpful when I asked for advice . Strongly recommend.”

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Posted 5 months ago

The Pen Company is rated 4.9 based on 9,471 reviews