The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,487 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,487 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your selection of pens and parts for hard-to-find writing instruments is excellent. The order process was perfect and delivery through the Royal Mail was swift.”

Helpful Report

Posted 3 years ago

“Excellent Service and value”

Helpful Report

Posted 3 years ago

“Great customer service and fast delivery. Thank you.”

Helpful Report

Posted 3 years ago

“So many varieties at a reasonable price! I'm so happy with my purchase. Thanks”

Helpful Report

Posted 3 years ago

“Thank you!”

Helpful Report

Posted 3 years ago

“Excellent service diary delivered in two days.”

Helpful Report

Posted 3 years ago

“I cannot tell anythiing, as I have not received any refills yet”

Helpful Report

Posted 3 years ago

“Fantastic customer service from the first contact. Efficient, and helpful and made the whole process of branding our company pens easy and pleasurable. We would highly recommend!”

Helpful Report

Posted 3 years ago

“Purchased from the Pen Company many times, and shipping has always been swift, and the products as described. Highly reliable and recommended seller!”

Helpful Report

Posted 3 years ago

“Beautiful pen and excellent service the engraving looked amazing so happy! Thank you 😊”

Helpful Report

Posted 3 years ago

“Fast delivery, including the engraving which was excellent quality, better than average price too Very pleased”

Helpful Report

Posted 3 years ago

“Ordered a 2023 diary which arrived within days, packed well and with obvious care taken with my purchase. I was pleased with the price and immediate work on sending my order. TOP MARKS to the Pen Company……thank you so much ! You are stars !”

Helpful Report

Posted 3 years ago

“I have ordered a beautiful diary for my dad for many years now. Always had a brilliant service even when I had to ring up once. Delivery is extremely fast considering it's free! Excellent service. Thank you!”

Helpful Report

Posted 3 years ago

“Excellent service.”

Helpful Report

Posted 3 years ago

“The inks came fast and well packed. One of the pens came in the wrong tip size and colour, but customer service was very friendly and helpful. I am waiting for the right pen to come. I would highly recommend this company.”

Helpful Report

Posted 3 years ago

“This is my go to place for my annual midi Paperblank diary. They always have the best selection, prices are competitive and service faultless - well packaged and fast delivery. Thank you again - I’ll be back Jin a year’s time!”

Helpful Report

Posted 3 years ago

“Was very pleased with the service. Once I had established through no fault of The Pen Company that the stock order had been delayed by the supplier, I was kept informed of the situation & then contacted by the company to say it was on its way. Can not ask for more than that. Many thanks”

Helpful Report

Posted 3 years ago

“Lovely products of good quality to last the whole year through”

Helpful Report

Posted 3 years ago

“Due to supply chain issues my order was delayed. The Company kept me informed at each stage of the process. Excellent customer care.”

Helpful Report

Posted 3 years ago

“Excellent, it took a long time to get the details, but not your fault. As soon as you got them you mailed and asked if I was still interested. Very nice service! I will recommend your company...”

Helpful Report

Posted 3 years ago

The Pen Company is rated 4.9 based on 9,487 reviews