The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,350 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,350 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Easy to order on line. Product was as described and arrived quickly.”

Helpful Report

Posted 1 year ago

“Ace decision to purchase a this pen.”

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Posted 1 year ago

“Lovely product.”

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Posted 1 year ago

“I purchased my annual diary for 2025. Ordering and delivery excellent with regular updates on progress. So good to be able to get next years diary st this time of year”

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Posted 1 year ago

“Arrived on time”

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Posted 1 year ago

“pens are inexpensive and write well. I had a problem with one: it was immediately replaced by the company”

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Posted 1 year ago

“Excellent customer service I highly recommend. I have made multiple purchases and will continue. The products were shipped here to the US in perfect condition and fast.”

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Posted 1 year ago

“Arrived promptly, as described.”

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Posted 1 year ago

“This is a great business, in my opinion. Not only do they have products at good value, but also products that were difficult to find elsewhere and they have exceptional customer service: I made two order separately and they combined them without having to be asked.”

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Posted 1 year ago

“I was impressed with how quickly I received my item, it was in a timely fashion with very little stress. I would use the Pen company again, overall I am very pleased.”

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Posted 1 year ago

“I am very happy with the product and service I received from The Pen Company. Delivery was timely especially since I am a US customer, and the part I ordered has made my 20 year Lamy pen work like new.”

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Posted 1 year ago

“Exactly what I asked and on time !!”

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Posted 1 year ago

“Good quality products and fast shipping.”

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Posted 1 year ago

“I reeceived my diary in a simple and efficient transaction. Thank you”

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Posted 1 year ago

“Great service all the way to Australia”

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Posted 1 year ago

“Easy order and prompt delivery”

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Posted 1 year ago

“Pen was good quality”

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Posted 1 year ago

“Nice item. Delivery a little long but came on time.”

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Posted 1 year ago

“Initially was disappointed as had issues with ordering & contact from company- James contacted me, explained the issues & resolved them within minutes. Very grateful & happy with the action/ responses to my previous experience. Thanks , will use again”

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Posted 1 year ago

“Ordered from The Pen Company three times, very fast dispatch and delivery. Excellent service, thank you!”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,350 reviews