The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,345 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,345 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

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“Excellent customer service with a simple website design beneficial for the consumer”

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Posted 1 year ago

“Product just as expected. Arrived promptly”

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Posted 1 year ago

“Good service and good products will be using them again”

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Posted 1 year ago

“Appreciate all the care you exercise packaging the goods. However, the nib unit i opened has unfortunately turned out scratchy despite a request to avoid that scenario. However, i have been very happy with my experiences over all and it will remain my go to site for pen shopping. Cheers!”

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Posted 1 year ago

“Saw what I wanted, simple ordering process, good price and fast delivery. Cannot ask for more.”

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Posted 1 year ago

“Searching and buying through the company's website is straightforward. Product price was excellent. Delivery was prompt and secure - pen arrived in perfect condition. Excellent.”

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Posted 1 year ago

“Great customer service, very helpful and friendly service. Great pen - my husband loved his anniversary present. Would definitely recommend.”

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Posted 1 year ago

“Always buy my diary from The Pen Company. I am not particularly technical, this way I speak to a human being. Take advice and buy. Always highly efficient quick delivery and lovely staff.”

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Posted 1 year ago

“Prompt dispatch and no problem with switching a nib to an alternative. A good service”

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Posted 1 year ago

“initial issues with order were resolved by staff and alternative replacement arrived quickly. would highly recommend and Id'd use again”

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Posted 1 year ago

“1st class service good slection ofproducts at reaasonable prices. Will definatly be uding The Pen Company again.”

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Posted 1 year ago

“Excellent service, good prices and fast delivery. Very happy with order and would definitely order again. Thank you.”

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Posted 1 year ago

“Cheaper and quicker than getting same pen from Amazon with the addition of free engraving. Amazing service would highly recommend”

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Posted 1 year ago

“I was highly satisfied with the company. Very professional and the pen was amazing. Will return!”

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Posted 1 year ago

“Great service. Great pen. Thank you!”

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Posted 1 year ago

“I am happy to have refillable pens, the refills work better than the originals. We got what we ordered and can keep out favorite pens writing”

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Posted 1 year ago

“service was excelent, responsive, compeitive value. Trully delivered in every aspect which a customer could hope for. Thanks!”

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Posted 1 year ago

“Super quick delivery!”

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Posted 1 year ago

“For the past few years have ordered my Paperblanks diary from the Pen Company. Always arrives intact and no postage charged. Took longer this year due to delays overseas but was kept informed and money not taken till item was on its way.”

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Posted 1 year ago

“Great service, good price”

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Posted 1 year ago

The Pen Company is rated 4.9 based on 9,345 reviews