The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,522 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fab products, quickly despatched.”

Helpful Report

Posted 3 months ago

“Easy to order refills and arrived promptly.”

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Posted 4 months ago

“A huge thank you to The Pen Company team for all their patience and work towards fulfilling my complicated order of 10 different pens with customised engraving on each for a very special family occasion. The pens are beautiful and everyone loves them! The team are quick to respond to questions and sent my order well before the agreed delivery date.”

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Posted 4 months ago

“PARCEL ARRIVED ON SCHEDULE AGREED! THANK YOU”

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Posted 4 months ago

“A small family run business delivering excellent service, with knowledgeable, staff, and good pricing. I am a relatively new customer very happy so far with this company. I will definitely use them as my first choice going forward. International shipping can take a few more days, using the FedEx alternatives might be worth the incidental additional cost. This is more than made up for the substantial discount offered by this company.”

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Posted 4 months ago

“Always a pleasure dealing with the pen company. Responsive to customer queries and a first-class service after ordering. Hope to return in the future.”

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Posted 4 months ago

“Package arrived today - tracked 48 Royal Mail but envelope was not properly sealed so arrived open. Luckily the two orders of a Fisher Space Pen and a refill were still inside!”

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Posted 4 months ago

“Very happy with the quality and prompt service, the courier was a bit slow with delivery but it arrived in time for Valentine’s Day and my wife was very happy with the gift.”

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Posted 4 months ago

“Quick service. Good price. Very pleased.”

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Posted 4 months ago

“Shipped fast and everything was packed nicely!”

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Posted 4 months ago

“Excellent service ,fast delivery,great price excellent quality ,very happy will use again”

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Posted 4 months ago

“I was very impressed with the great service and quick and easy shipping to the US. Will definitely be returning to place another order soon!”

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Posted 4 months ago

“Really good selection at really good prices. Got my delivery fast as well.”

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Posted 4 months ago

“Pen arrived by post, perfectly packaged and in good condition within 2 days of ordering. Would recommend ordering from this company if you see something that catches your eye on their website.”

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Posted 4 months ago

“Great customer service! Wonderful products too”

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Posted 4 months ago

“Customer service is great and delivery was next day. Very impressed.. Another birthday is coming soon. I sha) not hesitate to place a secind order soon.”

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Posted 4 months ago

“Excellent, friendly, knowledgeable and professional service. Most pen companies are pretty decent: The Pen Company is next level though. Thank you 😊”

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Posted 4 months ago

“I could not find the pen refill I needed anywhere. I was advised to look at The pen company and found it straight away. I bought it and it was delivered quickly. I would definitely reccomend this company.”

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Posted 4 months ago

“Quick delivery. Pen is very nice.”

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Posted 4 months ago

“Excellent service all round. Everything you would need for your writing instruments and vast selection of inks. Arrived in good time and condition as all my orders were well packaged. Would definitely recommend.”

Helpful Report

Posted 4 months ago

The Pen Company is rated 4.9 based on 9,522 reviews