The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,707 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,707 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been ordering my diaries here annually for years. The best diary ever. Totally recommended.”

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Posted 2 months ago

“Great selection and value — a go-to for pen enthusiasts I've been ordering from this site regularly and continue to be impressed. The prices are competitive, the range of brands and models is excellent, and I've always been happy with the product quality. My only wish is that they carried a few more Japanese brands, which feel slightly underrepresented compared to the rest of their catalog. That said, the customer service has been consistently reliable, and overall I'm very satisfied with the experience. Highly recommended for anyone looking to expand their collection without breaking the bank.”

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Posted 2 months ago

“Excellent help from James at The Pen Company who made delivery of my international order to Australia possible and on delivery also provided excellent phone support with simple clear instructions. A pleasure to deal with and all made so easy. Thanks again James!”

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Posted 2 months ago

“Excellent company to deal with. Love their diaries, l have been buying them for the last 4 - 5 years. They are Excellent value, sturdy and long lasting and attractive. They fit in my handbag and l never leave home without mine xx”

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Posted 2 months ago

“Easy to work with”

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Posted 2 months ago

“Good efficient service”

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Posted 2 months ago

“Product is great quality. Customer service disappointing. I reached out upon receipt of delivery regarding return due to error in refill product ordered, and never received a response.”

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Posted 2 months ago

Hello Christine, Many thank again for your order. We have checked our emails (including the Spam folder) and we are not able to locate an email from you (either containing your order number, or from the email given when you order was placed). If you email us again - please reply to either your order confirmation or shipping emails, or via the contact form on the website - we will be happy to assist you. Kind regards, The Pen Company

Posted 2 months ago

“Order went smoothly. Love the pen.”

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Posted 2 months ago

“No problems. Would use again”

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Posted 2 months ago

“Very easy to shop and great shipping. Selection and pricing are very good I am in the U.S. and the shipping was very fast.”

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Posted 2 months ago

“I needed refills for my Lamy pen and my local stockist could no longer get them. I was delighted to find the Pen Company website, and ordered several refills in different colours aswell as a new pen for my other half. The prices are very good, delivery was a few days later. I will definitely use the Pen Company in the future.”

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Posted 2 months ago

“Graft Von Faber Castell pen was as advertised. Arrived promptly.”

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Posted 3 months ago

“I use The Pen Company for diaries and journals as I love the quality of the paperblanks products. Also for ink cartridges etc. The website is intuitive and the delivery is fast. Never had a problem.”

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Posted 3 months ago

“I purchased a hard to find Pelikan M800 IB nib unit. It was delivered the very next day within the UK. The item was brand new in the factory packing. Very happy with this transaction.”

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Posted 3 months ago

“Beautiful diaries and very efficient service. Thank you.”

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Posted 3 months ago

“The Pen Company always provide excellent advice and support. They are my favoured retailer for all things Kaweco!”

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Posted 3 months ago

“Lovely diary. Prompt and speedy delivery.”

The Pen Company 5 star review on 27th July 2026

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Posted 3 months ago

“An excellent service provided, from ordering to delivery. My father's old West German pen lives once more with the replacement ink cartridges. Thank you.”

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Posted 3 months ago

“Great experience! My order was delivered with no issues.”

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Posted 3 months ago

“Fast delivery and perfect refill for my cross pen at reasonable cost.”

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Posted 3 months ago

The Pen Company is rated 4.9 based on 9,707 reviews