The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,707 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,707 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from the UK to USA first time customer. Lamy Safari Fountain Pen pictured below. Troubles with the nib and the gasket shown in the photo below the gasket was lost during cleaning. I am not sure if the gasket is essential to the pen working and I could not just order a gasket anywhere. I ordered a replacement nib piece in the color red you had available. Although the color provided was not a match to my pen, I now have a Lamy that actually writes quite nicely. After all, our goal in life is no more plastic disposable pens ending up in the oceans worldwide. Also, using Google Maps, I looked up your location in the UK and you're off the beaten path as they say. So, it makes perfect sense to me that you're a small family run business as you mentioned in your request for this review. I will be a return customer when the need might arise again.. I am a new fountain pen user so I still have much to learn.”

The Pen Company 5 star review on 29th August 2026

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Posted 2 months ago

“I regularly buy my Paperblanks diary from The Pen Company. Always a good selection, safely packed and speedily dispatched. A good company to deal with.”

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Posted 2 months ago

“Great company to deal with. Very happy with the quality of my Paperblank diary. Quick delivery”

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Posted 2 months ago

“Great service and fast delivery of my new diary as always.”

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Posted 2 months ago

“The Lamy calfskin pencase was in top quality that arrived within two working days”

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Posted 2 months ago

“still waiting on order”

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Posted 2 months ago

Hello, Your order was shipped on 3 August and delivered by FedEx on 4 August, just after 5pm: https://www.fedex.com/fedextrack/?trknbr=875225169884 If you have any concerns or require further assistance please contact us directly to allow us to help you. Please reply directly to an order confirmation or shipping email or via the contact form on the website. Kind regards, The Pen Company

Posted 2 months ago

“Very helpful and knowlegeable”

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Posted 2 months ago

“My pen arrived timely exactly as ordered”

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Posted 2 months ago

“Everything came as described and shipped quickly to the United States!”

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Posted 2 months ago

“I bought a beautiful diary from my favourite company Paperblamks, and was then tempted to buy a nice pen which I am enjoying”

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Posted 2 months ago

“Ordered a Paper Blanks diary on-line. It arrived quickly and safely. What more could you want?”

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Posted 2 months ago

“Just got to get the nephew to use it!”

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Posted 2 months ago

“Quick delivery Product as described The only negative for me was that the import fee was quite high, since I'm living in EU.”

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Posted 2 months ago

“Excelent customer support and communication.”

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Posted 2 months ago

“Good quick service. Good price. Very pleased.”

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Posted 2 months ago

“The Pen was a graduation gift that was received with great enthusiasm. It was sleekly beautiful and writes smoothly and effortlessly. The engraving set it apart as a unique writing gift for an aspiring doctor.”

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Posted 2 months ago

“I order my midi Paperblanks Diary every year around July / August from this company and have done so for a fair few years - brilliant service !”

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Posted 2 months ago

“Excellent service, quick desptach. Good, customer care.”

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Posted 2 months ago

“All the products have amazing quality and they put a lot of attention on the website. I love how every part of the process was simple or had an clear explanation on the site. I ordered internationally and everything arrived in perfect condition and even though I had to pay at costumes some taxes it was worth it because the prices were significantly cheaper than at any other sites. They pay attention to every detail and I will definitely order again in the future.”

The Pen Company 5 star review on 9th August 2026

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Posted 2 months ago

“Great products and service from The Pen Company. In this age of AI, it's good to know that there are businesses like this that continue to sell the things that matter.”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 9,707 reviews