The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,705 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,705 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great item quality and engraving service!”

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Posted 1 month ago

“Great Pen and your service to send the refills was great and timely”

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Posted 1 month ago

“Quick and efficient service”

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Posted 1 month ago

“Good choice of fountain pens that are reasonably priced. Delighted with my new pen which was very swiftly despatched.”

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Posted 1 month ago

“Been hard finding these pens (they used to be everywhere). Great selection and quick delivery.”

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Posted 1 month ago

“Excellent service and item at a good price. Very happy sure I'll be using them again.”

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Posted 1 month ago

“Swift and efficient delivery. The exact product I wanted was in stock and in my hands within a couple of days. Well packaged too. Will certainly deal with them again.”

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Posted 1 month ago

“The entire transaction went as smooth as silk. From ordering, paying, shipping and receiving. I highly recommend them. John K”

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Posted 1 month ago

“Excellent service, very prompt - the next years diaries in stock early”

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Posted 1 month ago

“Pleased to find The Pen Company stock spare parts for Lamy pens, allowing me to easily repair my Lamy Studio after some self-inflicted damage. Parts arrived quickly.”

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Posted 1 month ago

“Really lovely selection of ink colours! They also stocked an ink converter for a pen I bought 50 years ago and was struggling to restore. A particular thank-you for changing my delivery date (twice!) because I was going to be away at short notice. Super service, thank you so much!”

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Posted 1 month ago

“I return to The Pen Company every year for a particular mid year diary that I cannot locate elsewhere, I like unusual and good quality. Delivery is fast and product well packaged. I highly recommended them.”

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Posted 1 month ago

“Good choice of pens and ink. Fast delivery, very satisfied and would use again”

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Posted 1 month ago

“As always STUNNING first class service the most beautiful 2027 diary thank you very much”

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Posted 1 month ago

“Delivered on time, good valu and very efficient. I will be back”

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Posted 1 month ago

“Everything was as they said. Good service and timely delivery.”

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Posted 1 month ago

“I got the Visconti Van Gogh Starry Night pen as a gift for my husband. Except that it took longer than expected for the item to ship to the US directly from the brand, everything else was great! The package was nice and the person with British accent who answered the phone (NY phone number) was friendly and accommodating. Very reliable pen shop. Really appreciate it!”

The Pen Company 5 star review on 31st August 2026

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Posted 2 months ago

“No issues - excellent service.”

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Posted 2 months ago

“Excellent service from the UK to USA first time customer. Lamy Safari Fountain Pen pictured below. Troubles with the nib and the gasket shown in the photo below the gasket was lost during cleaning. I am not sure if the gasket is essential to the pen working and I could not just order a gasket anywhere. I ordered a replacement nib piece in the color red you had available. Although the color provided was not a match to my pen, I now have a Lamy that actually writes quite nicely. After all, our goal in life is no more plastic disposable pens ending up in the oceans worldwide. Also, using Google Maps, I looked up your location in the UK and you're off the beaten path as they say. So, it makes perfect sense to me that you're a small family run business as you mentioned in your request for this review. I will be a return customer when the need might arise again.. I am a new fountain pen user so I still have much to learn.”

The Pen Company 5 star review on 29th August 2026

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Posted 2 months ago

“I regularly buy my Paperblanks diary from The Pen Company. Always a good selection, safely packed and speedily dispatched. A good company to deal with.”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 9,705 reviews