The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,593 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,593 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 31st August 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Happy with the Lighter and the service I recieved.”

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Posted 3 months ago

“Excellent service with ink sent out without an delay. Will be using the Pen company again”

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Posted 3 months ago

“My original order was piecing the screw converter for my Watermen Expert so I had to buy one at a local shop to actually start using it. I emailed the company about 10 days ago and still don’t have the screw converter I paid for.”

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Posted 3 months ago

“quick delvery service, a godd choice of products”

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Posted 3 months ago

“I live in The Netherlands and had hoped this UK company had sorted out the paperwork beforehand, as so many have managed to do. But oh no! The first update about my order was a message from PostNL to tell me if I still wanted the product, I’d have to pay import duty! Otherwise it’d be sent right back whence it came. I went ahead and paid the unexpected tax and the inks arrived shortly after that. A far from pleasant experience leaving a bitter taste in the mouth. I won’t be ordering again from BBC this company.”

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Posted 3 months ago

“Excellent inks, packaged safely and delivered quickly. Would recommend”

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Posted 3 months ago

“Both Lamy pens arrived in perfect condition as ordered. I love the fact that I could order which nib width I wanted as I was purchasing them at no extra cost! I always go for the broad nib... as a primary school yeacher, I always find that young writers cope best with them!”

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Posted 3 months ago

“Loved the pen and the customer service”

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Posted 3 months ago

“Prompt delivery ( to Australia ) and exactly what i was chasing .”

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Posted 3 months ago

“Very personal and high service level.”

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Posted 3 months ago

“Efficient!”

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Posted 3 months ago

“5 stars rated customer service”

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Posted 3 months ago

“I’ll be back!!”

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Posted 3 months ago

“Fantastic service. I ordered two pens as graduation gifts. There was a delay getting them from Germany, but communication was great. Engraving was expedited and shipping was upgraded at no cost to me. Also the pens are awesome.”

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Posted 3 months ago

“Cross refills delivered promptly.”

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Posted 3 months ago

“Very good product and great service, thank-you.”

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Posted 3 months ago

“Great company. Posted quickly and my son is very proud of his new pen and looking after it carefully”

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Posted 3 months ago

“Well, my pen arrived, but about three weeks afterit was supposed to. It took several eMails to get an update on shipping status, but each time I got a reply, so that was nice. As it turns out, I somehow ordered the wrong nib size and, rather than try to return it for the right size and pay the cost of shipping it back to the UK, I just reordered another pen in a different color and the proper sized nib. That was two weeks ago and no update as to when I might expect my pen. I think these appear to be good people who run The Pen Company, but as a small shop they seem to be a bit over their heads when it comes to timely fulfillment of orders.”

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Posted 3 months ago

“The Pen Company offer a good range, competitively priced. My order was acknowledged and despatched promptly, and their excellent communications kept me fully informed of my order status. It arrived as promised and was beautifully packed. I am very pleased with my purchase and recommend the Pen Company unreservedly.”

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Posted 3 months ago

“Good prices, good choice, good delivery time”

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Posted 3 months ago

The Pen Company is rated 4.9 based on 9,593 reviews