The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,464 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,464 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and efficient delivery”

Helpful Report

Posted 3 months ago

“Excellent service , timely notifications on order statuses , very good clean packaging . All pens were in working order , huge selection , no issues”

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Posted 4 months ago

“We buy all our refils and ink from The Pen Company. The website is easy to use and the goods arrive promptly Quality is excellent. My husband uses (and loses) Space Pens and I use Space Pen refils in my Parker pens (adapters for Parker are included). i buy the non standard colours of refils and ink for my Parker fountain pens The Pen Company has a good range.”

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Posted 4 months ago

“Very good, prompt service.”

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Posted 4 months ago

“Easy to navigate website. I was able to locate 3 different types of pen refills. Ordering went smoothly. I was pleased that my items were delivered quite fast as needed for writing out Christmas cards. I’m very pleased with my items and would shop here again as also competitively priced.”

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Posted 4 months ago

“Product arrived well in time and exactly as described.”

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Posted 4 months ago

“Awfuö delivery time”

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Posted 4 months ago

“The Pen Company is excellent. Great prices and extremely quick shipping, especially to the United States. I love how they calculate the tariffs in with their total charge so there are no surprise fees. I will continue to do business with them as long as I can. Thank you.”

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Posted 4 months ago

“I like the pen”

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Posted 4 months ago

“Excellent service from start to finish. I purchased the necklace lighter for a friend. Delivered the next day as promised. Good quality item which was very gratefully received on Christmas day. I would definitely purchase items again from The Pen Company in the future”

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Posted 4 months ago

“I love using their violet ink. It’s my signature colour now. - and it’s such good quality. That’s so Important as is the ability to order easily and prompt delivery.”

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Posted 4 months ago

“Brilliant company . Always get the perfect diary . Great customer service . I only buy my diaries at The Pen Company - they are so helpful , nothing is too much trouble and items arrive quickly and well packaged .,”

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Posted 4 months ago

“When I'd ordered my new diary, I realised that it was not the size I'd wanted. Emailed the company straight away to amend the order. It had already been dispatched and I received a very polite and helpful email from the pen company explaining how to exchange. As it turned out, the larger book was fine. So, 5 stars for prompt dispatch and 5 starts for customer support. Excellent.”

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Posted 4 months ago

“Good prices and prompt posting, thank you”

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Posted 4 months ago

“Most attentive to consumers needs The Pen Company , clear plus easy to order purchases and prompt dispatch even over busy Christmas busy period well done”

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Posted 4 months ago

“Excellent info on telephone and excellent when order was placed and delivery time.Thank you.”

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Posted 4 months ago

“Always an excellent, friendly and efficient service. Highly recommend.”

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Posted 4 months ago

“Very good service”

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Posted 4 months ago

“Very very good and fair people to deal with and if necessary you can phone them.”

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Posted 4 months ago

“Very pleasant company to deal with. Efficient, professional and reasonable prices. Upfront with all the costs and fast shipping. Highly recommended!”

Helpful Report

Posted 4 months ago

The Pen Company is rated 4.9 based on 9,464 reviews