The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 8,869 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 8,869 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd March 2025

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The Pen Company 5 star review on 3rd February 2025

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The Pen Company 5 star review on 25th December 2024

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The Pen Company 5 star review on 7th September 2024

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Anonymous // 01/01/2019

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“Delivered a lovely pen straight away, with no problems, which was perfect for Christmas.”

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Posted 3 months ago

“Beautiful pen, well packaged.”

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Posted 3 months ago

“Excellent communication process, which is very important for an international customer like myself. Fair pricing and customer focused. I would recommend your company to my friends.”

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Posted 3 months ago

“Very pro-active and professional service , Thank you”

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Posted 3 months ago

“I treat myself to a beautiful diary from you every year. Your service was, as always, excellent, thank you.”

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Posted 3 months ago

“Found a great deal on a product I really wanted using the pen company. Quick delivery given the holidays and the product was in perfect condition. Would absolutely buy from here again.”

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Posted 3 months ago

“It is not as nice as the other Lamy I had. but it will do. I cannot change the nib, and find that there is no groove to insert iit in.”

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Posted 3 months ago

“Super company, most practical diaries ever, elegant, compact, not cumbersome and always chic and discrete. Delivery happened within 24 hours after order. We place our order with them every year.”

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Posted 3 months ago

“Excellent service, thank you!”

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Posted 3 months ago

“Excellent and very efficient service plus very friendly. I’d highly recommend using the Pen Company.”

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Posted 3 months ago

“Outstanding customer service, I contacted them by email about my order because I needed the items quickly, I was pretty shocked because I got an email response immediately, it was late at night! The query was dealt with straight away, after a brief email exchange they updated the colour of an item to one in stock and 24 hours later it was in my hands. Fantastic, highly recommend this company! Well done, such a nice thing to deal with a website with such great backup.”

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Posted 3 months ago

“Awesome customer support!”

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Posted 3 months ago

“Absolutely love the diary. So delighted and it arrived really quickly x”

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Posted 3 months ago

“When I learned that this is in the UK I thought it would take a while for the package to arrive here in California but it delivered within a week which was a nice surprise. Additionally it was packed with the attention of someone that takes care of the package. I would order my pens from here again. Additionaly, they were the only ones that had a full set that I was looking for.”

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Posted 3 months ago

“Very efficient delivery of a wide range of inkas and reflls even for my obscure pens..”

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Posted 3 months ago

“Marvellous service at the busiest time of the year( the week before Christmas) , prompt delivery of perfectly packaged pen , ordered on line from exemplary web site.”

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Posted 3 months ago

“Always good ,exc wrapping”

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Posted 3 months ago

“Great pens grandsons loved them”

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Posted 3 months ago

“The Pen Company stocked the exact diary I was seeking, it was dispatched quickly and packaged well”

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Posted 3 months ago

“Excellent service. The diary I had ordered was out of stock, I was emailed to ask if I would like to choose another-which I did. It arrived promptly and very well packaged.”

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Posted 4 months ago

The Pen Company is rated 4.9 based on 8,869 reviews