The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,341 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,341 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 3rd February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Geat service. Due to my own mistake, my address was incorrectly provided, causing the postal service to return my order to the sender. I received my money back and placed my order again.”

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Posted 2 months ago

“Always reliable and prompt with delivery. Great Paperblanks diaries”

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Posted 2 months ago

“I was very impressed with the service plus the quality of the Gaudi themed 2026 diary. The item was received on time and in good condition. I ws very pleased you use Royal Mail, my delivery service of choice. Would definitely use your company again.”

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Posted 2 months ago

“Have used thistle company for 4 years. This last purchase was good buy it should have stated on the description that the cover was flexible and nothing ridged”

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Posted 2 months ago

“Delighted with the entire process. Having discovered this company makes my search for a 2027 'paper blanks' diary much easier. Very pleased with my new 2026 'Gaudi' designed diary.”

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Posted 2 months ago

“Excellent service.”

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Posted 2 months ago

“My pen and ink arrived on time and I am in love!! It’s so long since I used a fountain pen but oh it feels good. I found the website the Pen Company simple, informative and I easily made my selection. My bottle of ink and pen arrived safely and securely. Thank you.”

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Posted 2 months ago

“Excellent. Will continue using every time I need diaries and journals.”

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Posted 2 months ago

“Easy to use and very quick response and delivery.”

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Posted 2 months ago

“An excellent Kaweco Lilliput ballpoint arrived on time. I had a question about refills and a clip which Jake answered promptly. Very friendly and all you'd want from a small, specialist business. Would not hesitate to recommend them.”

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Posted 2 months ago

“The pen was a good price for a quality item the engraving on the clip rather than the barrel was a bonus. It was delivered FOC arriving early very pleased with our purchase”

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Posted 2 months ago

“Great selection of products. I have purchased from this company previously and been impressed. Item posted promptly and good value for money. Definitely recommend 👍”

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Posted 2 months ago

“good products including some hard to find but useful parts and pens, excellent service, no need for customer service as I’ve never encountered a problem. very pleasant experience, and sure that if needed customer service and communication would be just as fast and smooth!”

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Posted 2 months ago

“I was pleasantly surprised on several fronts. The fact they actually had the part I was looking for, I could not find it any where else. The quickness of the shipping and arrival considering the product was coming from the UK. All in all, very happy, Thank you!”

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Posted 2 months ago

“James at The Pen Company was so communicative and thoughtful. He assured me that our order would arrive on time and gave us different options for our pen engraving.”

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Posted 2 months ago

“I just had to write a review for this company because it's a great company. I ordered ink cartridges for my favorite pen for one fifth of the price I would pay for them at the art supply store in the US where I live. The Pen Company shipped them quickly and cheaply and let me know exactly when to expect them. I will be buying them again from this company and I highly recommend it to anyone.”

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Posted 2 months ago

“Excellent company . Easy to order and prompt delivery ,tracking the order was a bonus. I bought a Paperblank planner.The choice was good. I intend be a repeat customer.”

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Posted 2 months ago

“Excellent range, price and service. Have now used for some years. Can highly recommend.”

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Posted 2 months ago

“just as ordered, will buy from them again”

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Posted 2 months ago

“Very efficient, nothing too much trouble. They sorted out my issue with a new nib and feed for a Lamy fountain pen. I really appreciate their assistance in respect of a pen that is not the norm in the eurozone. Thank you.”

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Posted 2 months ago

The Pen Company is rated 4.9 based on 9,341 reviews