The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,522 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,522 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honest seller, affordable prices.”

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Posted 4 months ago

“About 15 years ago; I dropped a two-month-old Montblanc rollerball onto a wooden floor; it was f**C*ED... I needed a replacement & bought a LAMY rollerball, thinking I would buy something better later. I have used them since. I was looking for a colour specific LAMY for a new Leuchtturm 1917. The Pen Company was returned in the search results; the listing was cheaper than I was expecting. Bought online - the pen & refills arrived within the indicated timescale, the item was exactly as described & what I was excepting.”

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Posted 5 months ago

“As a professional fountain pen collector, this is a company I constantly buy from. I am very satisfied with them. I recommend them to everyone. The products you receive come directly from the factory and are brand new, never opened. Pen enthusiasts know that finding “real” unused, “real” brand-new pens is difficult! You'll find them here.”

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Posted 5 months ago

“A beautiful Carandash holster.”

The Pen Company 5 star review on 3rd February 2026

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Posted 5 months ago

“The Pen Company customer service is very prompt, helpful and conscientious. I will happily buy writing products from them again.”

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Posted 5 months ago

“Service was fast accurate and professional”

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Posted 5 months ago

“The pen that I ordered arrived just as I asked. I requested that it be tried out before dispatch- I don’t not know if that was done but I got exactly what I wanted”

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Posted 5 months ago

“Great pen, great service. Despatched immediately and quickly arrived. Loving my new Kaweco AL Sport Fountain Pen.”

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Posted 5 months ago

“Ordered several packs of cartridges which arrived promptly. Have ordered from the Pen Company in the past, they have a good range and reasonable prices.”

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Posted 5 months ago

“An easy website to navigate and super fast delivery of item”

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Posted 5 months ago

“I contacted the Pen Company and spoke to James who wasrvery helpful. I wanted a Graf Macassar pen with the Oblique Medium nib. That is quite a rare pen as they are made in quite small numbers. It was no problem at all. James had accurate stock information that he was expecting onedwithin 24 hours. I had my pen in 48 hours. No one else i phoned in the uk came close.”

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Posted 5 months ago

“Everything was good. Prompt service and highly recommemnded.”

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Posted 5 months ago

“Always excellent service”

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Posted 5 months ago

“Comunication an customer service was great! and the product arived safly and as discribed. Would definaly use again. Thanks!”

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Posted 5 months ago

“This is my 3rd year of buying this great diary and I will continue to buy for as long as...........”

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Posted 5 months ago

“Great prices and speedy delivery”

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Posted 5 months ago

“Great service. My Pelikan fountain pen arrived ahead of schedule and was exactly what I had ordered. This was my first time using the Pen Company but will definitely consider them for future pen purchases.”

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Posted 5 months ago

“Great price on the Lamy pens and refills which I love. The delivery was fast and on time. Thank you”

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Posted 5 months ago

“I received the two beautiful pens I wanted and then the company was very helpful regarding refills. The pens were out of stock but I was kept informed regarding delivery timescales. Will definitely buy again from here. Thank you.”

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Posted 5 months ago

“Have had a number of Pen diaries over the years. Very well designed. Spare pages pluse useful little note book pocket at the back of the diary. Tastful cover designs. Given I use it daily it's important to me to have a diary that is attractive and user-friendly as well as easy to put in handbag when necessary.”

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Posted 5 months ago

The Pen Company is rated 4.9 based on 9,522 reviews