The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,688 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

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The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service...thank you”

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Posted 3 years ago

“We purchased pens as gifts and the service of The Pen Company was exceptional. The pens and engraving were excellent. I can highly recommend them.”

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Posted 3 years ago

“Great ink, great price and prompt delivery. Thank you.”

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Posted 3 years ago

“This is awesome. You had a very precise description including measurements to a pen refill I thought I would not find. Thank you!!”

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Posted 3 years ago

“I was looking for a Cross gel refill and The Pen Company came up trumps. The double refill pack was just what I was after, at a good price and great to help a family owned company rather the South American river.”

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Posted 3 years ago

“Thank you! I was able to buy a replacement part for a much loved pen which is now working again. Have bought from here before and would recommend.”

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Posted 3 years ago

“Good advice and prompt excellent service.”

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Posted 3 years ago

“Delighted to have dealt with this company. Had to wait for some time for them to receive the goods. Not their fault. Always courteous and efficient in their dealings.”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“Everything went very smoothly. Pen arrived via FedEx from England to the US without issue. The pen was as described, with a very nice inscription of my name. I would gladly purchase from them again.”

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Posted 3 years ago

“Excellent price for item and speedy service, cannot fault this company.”

The Pen Company 5 star review on 5th July 2023

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Posted 3 years ago

“Perfect customer service! It's rare now.”

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Posted 3 years ago

“brilliant to deal with thanks a million”

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Posted 3 years ago

“No problems, arrived very quickly and safely.”

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Posted 3 years ago

“The Parker Duofold is spectacular, and it's an excellent value. I ordered on a Saturday, and it delivered to the U.S. on Monday. Wow!”

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Posted 3 years ago

“A joy in every way! Although the Lamy 2000 (OBB) and a few of the ink bottles were out of stock when I ordered, all the items were promptly shipped out about a week later after restocking.”

The Pen Company 5 star review on 4th July 2023

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Posted 3 years ago

“I had a back order for a long time, but The Pen Company kept me up to date, and only charged me at the original price once they’d finally got stock. They were cost competitive rather than ripping me off, and I’d definitely use them again.”

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Posted 3 years ago

“Bought a faulty pen. Dealt with customer service; they were great. I would recommend buying from them again.”

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Posted 3 years ago

“Excellent product and relatively fast shipping to US”

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Posted 3 years ago

“Excellent all around. Would recommend. Thanks”

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Posted 3 years ago

The Pen Company is rated 4.9 based on 9,688 reviews