The Pen Company Reviews

Name: The Pen Company
Address: The Pen Company, Unit B2 Astonbury Lane, Aston, Hertfordshire
Rating: 4.94

4.9 Rating 9,691 Reviews

96 %

of reviewers recommend The Pen Company

4.9

Based on 9,691 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01438 880758

Email:

sales@thepencompany.com

Location:

The Pen Company, Unit B2 Astonbury Lane, Aston
Hertfordshire
SG2 7EG

Write Your review

Tell us how The Pen Company made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The Pen Company 5 star review on 18th January 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought a faulty pen. Dealt with customer service; they were great. I would recommend buying from them again.”

Helpful Report

Posted 3 years ago

“Excellent product and relatively fast shipping to US”

Helpful Report

Posted 3 years ago

“Excellent all around. Would recommend. Thanks”

Helpful Report

Posted 3 years ago

“The service was excellent, and the items arrived promptly.”

Helpful Report

Posted 3 years ago

“Excellent.”

Helpful Report

Posted 3 years ago

“Excellent service”

Helpful Report

Posted 3 years ago

“Items speedily dispatched and packed well on arrival on the day. It was a lovely surprise to find a sample of another ink among the shipment, and one chosen to be in the same colour family as the other inks, a very thoughtful touch.”

The Pen Company 5 star review on 3rd July 2023

Helpful Report

Posted 3 years ago

“My first purchase here was a wonderful experience. Immediate dispatch to the U.S. Great price on a lovely pen. Thank you for the excellent service.”

Helpful Report

Posted 3 years ago

“Great price and quick postage/ delivery”

Helpful Report

Posted 3 years ago

“Wonderful product. Works great!”

Helpful Report

Posted 3 years ago

“Efficient service. Good quality product.”

Helpful Report

Posted 3 years ago

“I was so pleased to find cross pen refills at a reasonable price from The Pen Company. Delivery was super quick. I would definitely go to their site first for pens etc.”

Helpful Report

Posted 3 years ago

“Ordered a space pen for my grandson. I got his name engraved free of charge and the pen arrived within 24 hours of ordering. That’s what I call service!”

Helpful Report

Posted 3 years ago

“I ordered a Diplomat Excellence in Black lacquer with gold detail, and custom engraving on the end of the barrel as a surprise gift for a coworker. He has a burgeoning interest in fountain pens, so it’s great to introduce friends to the hobby! The Pen Company delivered in a timely manner, even when shipping to the U.S.! The product was excellently packaged, and the pen itself was stunning. My friend loves it and uses it for writing everything down. Awesome company, excellent service, prompt shipping. Highly recommend!”

Helpful Report

Posted 3 years ago

“Was given excellent service by the Pen Co. James was extremely knowledgeable and more than helpful in resolving my needs. Would not hesitate to do business with the company again.”

Helpful Report

Posted 3 years ago

“got the pen works great support was very accommodating when I emailed about an issue with the order request (My end not theirs) and was rectified in a timely manner”

Helpful Report

Posted 3 years ago

“Yes. I donot remember what a got from this company. I am sure was good.”

Helpful Report

Posted 3 years ago

“Exemplary efficient n fast Easily accessed hard to find items Will be back, n tell others about this service”

Helpful Report

Posted 3 years ago

“Excellent products and arrived faster than expected.”

Helpful Report

Posted 3 years ago

“I have done some deals with this Company for more than one year now. I found them very keen on my transactions, they promptly remove any misunderstanding. They do not use my transactions unless they ship the merchandise. I am happy to deal with them recurrently.”

Helpful Report

Posted 3 years ago

The Pen Company is rated 4.9 based on 9,691 reviews